Technical Services Specialist

7 months ago

Peterborough, Canada Kawartha Pine Ridge District School Board Full time

**Technical Services Specialist - ICT***

**12 months per year, 35 hours/week**

**Pay Band 9MV - $29.75 to $33.07/ hour***

The Kawartha Pine Ridge District School Board (KPR) offers a world-class education for approximately 34,000 students in 87 schools. Spanning over 7,000 square kilometers, across diverse rural and urban communities in southeastern Ontario, KPR serves the Municipality of Clarington, Northumberland and Peterborough Counties, and City of Quinte West/Murray Ward. **We offer eligible employees a comprehensive employee pension (OMERS) and benefit package upon start date, a commitment to ongoing learning, and an exceptional work environment.**

The Board is situated on the traditional territory of the Michi Saagiig Anishinaabeg people, serving three vibrant First Nation communities which include Alderville First Nation, Curve Lake First Nation and Hiawatha First Nation. Today, this gathering place is home to many First Nations, Métis and Inuit peoples and we acknowledge the contributions and accomplishments of all Indigenous people across Turtle Island, current and through history.

All positions in the Kawartha Pine Ridge District School Board support the school’s priority of student achievement and the Boards mission to educate our students to excel in learning, to succeed in life and to enrich our communities. Employees demonstrate empathy and respect in all interactions, are committed to service excellence, and embrace change through innovation.

As part of our strategy to provide on-going support for our schools, the Board is now accepting resumes from qualified applicants for the full-time position **Technical Services Specialist - ICT.**

The purpose of the **Technical Services Specialist - ICT **position is to provide hardware and software technical support to the system.

**This position reports to: Manager of Technology Systems**

**Main Responsibilities:
- Servicing, troubleshooting, analyzing, designing, researching and implementing solutions to technical problems and repairing, installing, upgrading, configuring**, **maintaining and supporting new or upgraded technology.
- Supports and maintains communications equipment traveling to sites and carrying out service calls for telephones, voice mail, public address and sound systems, video conferencing and facsimile machines.
- Processes service requests, analyzing, evaluating, and investigating reported technical issues, prioritizing and organizing service calls logging, tracking, assigning and routing using Helpdesk database and referencing Helpdesk personnel.
- Resolves technical issues initiating hardware replacements, software upgrades, system re-configurations and/or delegate and follow-up on delegated and completed technical service solutions monitoring, troubleshooting, repairing, and overseeing vendors/contractors.
- Provides systems and network services administration including account maintenance, resource allocation and utilization; system performance monitoring and tuning, availability monitoring and repair and providing security management; wireless network management.
- Performs research and development testing, staging and integrating new computer hardware and software developing new procedures, programming and scripting batch processes, researching with vendors, installing and testing new hardware, software and network solutions, and documenting findings.
- Ensures all systems are appropriately backed-up and that data security access restrictions and anti-virus safeguards are in place and restorable.
- Performs other duties as may be assigned.

**Education & Experience**:
***
- High school diploma or equivalent and 3 year College diploma in a related Technology program
- 6 months to 1 year experience

**Specialized Skills**:
***
- Advanced computer skills in word processing, spreadsheets and databases
- Microsoft Certifications in WINDOWS products or NetWare operating systems, Linux and Mac OS
- LAN/WAN/Wireless technical support experience within an IPX/SPX and TCP/IP environment is preferred
- Experience or training in service, repair and installation of computers and associated network/peripheral equipment
- Solid internet skills including knowledge of product development and the evolution of the World Wide Web
- Ability to work in a fast-paced environment and meet deadlines
- Valid drivers’ license with use of own vehicle
- A commitment to service excellence.
- _First Nations, Métis and Inuit peoples, and all other Indigenous peoples;_
- _members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;_
- _persons with visible and/or invisible (physical and/or mental) disabilities;_
- _persons who identify as women; and_
- _persons of marginalized sexual orientations, gender identities, and gender expressions._
- KPRDSB is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility

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