Customer Support Representative

2 weeks ago

Richmond Hill, Canada InMode Full time

**Position**: Customer Support Representative

2 roles:
1- North America support
- English only

2- Bilingual English+ French

**Department**: Customer Support

**Location**: Richmond Hill, TOR, Ontario CAN- **THESE ARE IN OFFICE ROLES**

**Hours: 9-5pm ES**T, occasional 10-6 may be asked,

2nd shift is 12-8

L**ANGUAGE REQUIREMENTS-**

**1- **_**English**_
- **2- English + Fluent French**_

**Company summary**:

- InMode Ltd. is a leading global provider of innovative and award winning medical technologies that focuses on well-being and life-changing results. InMode develops, manufactures, and markets platforms that harness novel radio-frequency (RF) based technology that strives to enable new emerging mínimally-invasive procedures and improve existing surgical procedures. InMode has leveraged its medically-accepted RF technologies to offer a comprehensive line of platforms that will enable us to capitalize on a multi-billion dollar market opportunity across several categories of surgical specialty such as plastic surgery, gynecology, dermatology, ENT’s and ophthalmologists_

**Position Summary**:
**Strong English is a must; French speaking ability as well
- will support 80% English but 20% French speaking customers as well**

**Duties and Responsibilities**:

- Ensure customer satisfaction
- Answering inquiries and complaints
- Troubleshooting medical equipment
- tier 1
- Provide general support for the sales team
- Updating/Maintaining customer database
- Redirecting calls and messages
- Other duties or projects as assigned

**Minimum Qualifications**:

- University/College degree
- 1 to 2 years’ experience working in an environment involving inbound/outbound calls
- Minimum 1+ year experience of customer service
- Excellent phone etiquette
- Must have excellent verbal and written communication skills
- Ability to adapt quickly
- Ability to de-escalate and diffuse challenging situations and successfully resolve customer issues diplomatically and professionally
- Strong analytical skills and attention to detail
- Experience with Microsoft Outlook, Word, Excel
- Ability to manage priorities, execute multiple tasks and projects and assignments effectively
- Strong team player a must
- Must be available to work overtime when required

**Other Preferred Knowledge, Skills, and Abilities**:

- Experience with Salesforce/CRM tools is a plus
- Medical device experience is a plus
- Laser experience is a plus
- Strong English is a must;
- we’re also looking for a 2nd person with French speaking ability

**THIS IS AN IN OFFICE ROLE IN RICHMOND HILL**

L**ANGUAGE REQUIREMENTS- **_**ENGLIGH + FLUENT FRENCH**_

**Salary**: $42,000.00-$44,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer Support & Client Services Occupations: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)
- French (preferred)

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