Customer Service Representative

1 week ago


Richmond Hill, Canada InMode Full time

**Position: Customer Support Representative**

**North America support
- English only
- SHIFT- 12-8pm mon-friday
- FULL TIME**

**Department: Customer Support**

**Location: Richmond Hill, TOR, Ontario CAN- IN-OFFICE ROLES**

L**ANGUAGE REQUIREMENTS-**

**Strong **_**English**_

**Company summary**:

- InMode Ltd. is a leading global provider of innovative and award winning medical technologies that focuses on well-being and life-changing results. InMode develops, manufactures, and markets platforms that harness novel radio-frequency (RF) based technology that strives to enable new emerging mínimally-invasive procedures and improve existing surgical procedures. InMode has leveraged its medically-accepted RF technologies to offer a comprehensive line of platforms that will enable us to capitalize on a multi-billion dollar market opportunity across several categories of surgical specialty such as plastic surgery, gynecology, dermatology, ENT’s and ophthalmologists_

**Position Summary**:
**This person MUST enjoy and thrive in a fast-paced work environment, and possesses a can-do, how-can-I-help, POSITIVE attitude.**

**North America support
- English only
- SHIFT- 12-8pm**

**Duties and Responsibilities**:

- Ensure customer satisfaction
- Answering inquiries and complaints
- Troubleshooting medical equipment
- tier 1
- Provide general support for the sales team
- Updating/Maintaining customer database
- Redirecting calls and messages
- Other duties or projects as assigned

**Minimum Qualifications**:

- University/College degree
- 1 to 2 years’ experience working in an environment involving inbound/outbound calls
- **Minimum 1+ year experience of customer service i**_**n North America**_
- Excellent phone etiquette
- Must have excellent verbal and written communication skills
- Ability to adapt quickly
- Ability to de-escalate and diffuse challenging situations and successfully resolve customer issues diplomatically and professionally
- Strong analytical skills and attention to detail
- Experience with Microsoft Outlook, Word, Excel
- Ability to manage priorities, execute multiple tasks and projects and assignments effectively
- Strong team player a must
- Must be available to work overtime when required

**Other Preferred Knowledge, Skills, and Abilities**:

- Experience with Salesforce/CRM tools is a plus
- Medical device experience is a plus
- Laser experience is a plus
- Strong English is a must;
**THIS IS AN IN OFFICE ROLE IN RICHMOND HILL**

L**ANGUAGE REQUIREMENTS- **_**ENGLISH **_**SHIFT- 12-8pm**

**Salary**: $42,000.00-$44,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years of Customer Service experience do you have in North America?

**Experience**:

- Customer service representative: 2 years (required)

Work Location: In person



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