Edmonton City Centre Outreach Integration Worker

2 months ago

Edmonton, Canada Boyle Street Community Services Full time

**REPORTS TO**: Outreach Services Manager

**HOURS**: 40 hours/week Monday to Thursday from 7am-5pm

*Please note that this is a full-time position December 31st, 2023*

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want - a constant and

consistent caring force”

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

**PROGRAM PURPOSE**:
Edmonton City Centre (ECC) Outreach is a new program and partnership between Boyle Street Community Services and ECC’s Security team wherein outreach will work in tandem with Security agents at City Centre Mall.

The overarching goal of ECC Outreach is to support individuals who are frequenting Edmonton City Centre mall and experiencing homelessness, addictions, and mental illness. The role of the outreach worker is to work collaboratively with ECC’s security team to reduce the risk of negative interactions and outcomes between the community and ECC security team. The outreach team will create a co-learning environment for the agents, businesses, and patrons of ECC. ECC takes a human-centered approach, assessing a person’s day-to-day needs and planning for long-term solutions as they work towards a better quality of life.

**KEY AREAS OF RESPONSIBILITIES**:

- Build rapport with identified marginalized individuals to gain an understanding of their history and assess their needs.
- Connect individuals to resources and advocate on their behalf to access services, such as, but not limited to: housing, income, medical supports, identification etc.
- Liaise with storeowners, community groups, residents, City of Edmonton, EPS, EMS, hospitals and other service agencies that interact with individuals frequenting City Centre mall and surrounding area.
- Collaborate with relevant stakeholders to determine best practices and how to have healthy levels of coexistence, tolerance, and respect.
- Identify gaps in services, data entry, and provide information that will be used to create reports for the organization and City Centre mall administration.
- De-escalate and provide crisis intervention and support as and when needed.
- Ensure ongoing follow up for individuals by referring and connecting with various agencies, services, and resources.
- Facilitate and participate in educational presentations to the public, stakeholders, and other relevant parties.
- Any other duties assigned by the Outreach Services Manager.

**Skills, Abilities and Attitudes**:

- Ability to work in a highly stressful and ever-changing environment.
- Must have excellent boundaries and sound self-care practices.
- Mental resiliency is key.
- Must be a creative worker and resourceful advocate.
- Excellent case manager, an expert facilitator, an effective communicator and be able to nurture a culture of collaboration amongst diverse and competitive stakeholders.
- Exposure to or direct work history with principles of evidence-based practice, client centered, and harm reduction models.
- Able to work in a fast paced, ever changing, often demanding, sometimes traumatizing environment.
- Must be willing to work with individuals who experience many barriers and have a history or currently experiencing mental illnesses and addictions.

**QUALIFICATIONS**:
**Experience and Other Requirements**:

- At least two years of experience delivering community-based services.
- Experience networking with a range of partners and stakeholders
- Excellent knowledge and understanding of poverty-related issues, trends and services, particularly within, but not limited to the urban Indigenous population.
- Experience in working with diverse communities and awareness of Edmonton’s inner-city communities and their needs.
- Completion of training in trauma-informed practice and/or cultural sensitivity training would be considered.

Closing Date: March 22, 2023

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:
She/Her/Hers

He/Him/His

They/Them/Theirs

And other pronouns that help individuals to express themselves

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