Team Lead, Edmonton City Centre Integration Team

3 weeks ago

Edmonton, Canada Boyle Street Community Services Full time

**REPORTS TO**: Outreach Services Manager

**HOURS**: Monday-Friday 8:30am - 5:00pm

**Please note this is a full-time position till December 31st, 2023**

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want - a constant and consistent caring force.”

**PROGRAM AND JOB PURPOSE**:
Edmonton City Centre (ECC) Outreach is a program and partnership between Boyle Street Community Services and Paladin Security wherein outreach will work in tandem with Security agents at City Centre Mall.

The overarching goal of ECC Outreach is to support individuals who are frequenting City Centre mall and experiencing homelessness, addictions, and mental illness. The purpose is to work collaboratively with ECC’s security team to reduce the risk of negative interactions and outcomes between the community and security team. The outreach team will create a co-learning environment for the agents, businesses, and patrons of ECC. ECC takes a human-centered approach, assesses a persons’ day-to-day needs and planning for long-term solutions as they work towards a better quality of life.

The Team Lead will directly oversee the outreach workers at ECC in their day-to-day work and provide onsite support directly when required.

**Key Areas of Responsibilities**:

- Participate in hiring and provide ongoing support and supervision for staff.
- Liaise with storeowners, community groups, residents, City of Edmonton, Homeward Trust, EPS, EMS, and other service agencies that interact with individuals frequenting City Centre mall.
- Collaborate with relevant stakeholders to determine best practices and how to have a healthy level of coexistence, tolerance, and respect.
- Providing direct outreach services to individuals experience homelessness
- Facilitate and participate in educational presentations to the public, stakeholders, and other relevant parties.
- Ensure all data reporting is completed within required deadlines.
- Facilitate weekly team meetings and provide debriefs and monthly supervisions.
- Support partnership efforts with various agencies, including cross-agency case planning and participating in agency and community events.
- Perform other related duties as assigned by the Outreach Services Manager.
- De-escalate and provide crisis intervention and support as and when needed.

**Skills, Abilities and Attitudes**:

- Ability to work in a highly stressful and ever-changing environment.
- Must have excellent boundaries and sound self-care practices.
- Mental resiliency is key.
- Must be a creative worker and resourceful advocate.
- Excellent case management skills, an expert facilitator, an effective communicator, and be able to nurture a culture of collaboration amongst diverse and competitive stakeholders.
- Able to work in a fast paced, ever changing, often demanding, sometimes traumatizing environment.
- Must be willing to work with individuals who experience many barriers and have a history or are currently experiencing a mental health crisis or/and addictions.
- Will be fluent with the spectrum of government programs, community supports and other services available to those in need of support.

**QUALIFICATIONS**:
**Education**:
**Experience and Other Requirements**:

- At least three years of experience delivering community-based services.
- Experience networking with a range of partners and stakeholders.
- Excellent knowledge and understanding of poverty-related issues, trends, and services.
- Completion of training in trauma-informed practice and/or cultural sensitivity training.
- Current First Aid
- Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Pronouns might be:
She/Her/Hers

He/Him/His

They/Them/Theirs

And other pronouns that help individuals to express themselves

The health and safety of our clients and staff is of the utmost importance to our organization. Per Boyle Street’s COVID-19 policy, all new hires are required to be fully vaccinated as defined by Alberta Health Services. Proof of full vaccination by means of immunization records from AHS, letter from a physician, or other health care provider is required.

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