Specialist, Customer Relations Centre
14 hours ago
Requisition ID: 158573
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Specialist, Customer Relations Centre will have the opportunity to:
- Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers (mainly Advisors and Associates) with resolution of issues regarding accounts and related transactions.
- Collaborate with members of the team and act as a liaison between clients and other Dynamic Centres of Excellence
- Analyze accounts, determine, and initiate appropriate follow-up and respond to customers’ needs.
- Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment.
- Maintain familiarity with policies and procedures of the department and the Centres of Excellence.
- Work on special projects as required.
What’s in it for you:
- Be part of an industry recognized leader in the wealth management business.
- Be rewarded with our highly competitive compensation package, and
- Be a participant in a variety of community involvement programs.
Skills and Experience:
- College Diploma or an equivalent combination of education and work experience;
- University degree in Finance or related studies, a definite asset.
- CSC/ IFIC certification definite asset
- Knowledge of MS Office
- Knowledge of industry databases (i.e. Ifast)
- Excellent customer service and communication skills
- Ability to work independently and cooperatively as a team
- Ability to listen, understand and handle customer inquiries, problems, or complaints in a timely manner
- Excellent organizational and analytical skills
- Good problem-solving and time management skills
- Excellent flexibility and change management skills
- Demonstrates interest to learn
Location(s): Canada : Quebec : Montreal
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
-
Specialist, Customer Relations Centre
7 months ago
Montréal, Canada Scotiabank Full timeRequisition ID: 158573 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Specialist, Customer Relations Centre will have the opportunity to: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers...
-
Specialist, Customer Relations Centre
7 months ago
Montréal, Canada Scotiabank Full time**Requisition ID**: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...
-
Specialist, Customer Relations Centre
7 months ago
Montréal, Canada Scotiabank Full time**Requisition ID**: 182861 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...
-
Bilingual Specialist, Customer Relations Centre
6 months ago
Montréal, Canada Scotiabank Full time**Requisition ID**: 182861 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...
-
Bilingual Specialist, Customer Relations Centre
7 months ago
Montréal, Canada Scotiabank Full time**Requisition ID**: 197026 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...
-
Specialist, Customer Relations Centre
4 months ago
Montréal, QC, Canada Scotiabank Full timeRequisition ID: 207233 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Specialist, Customer Relations Centre will have the opportunity to**: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist...
-
Specialist, Customer Relations Centre
4 months ago
Montréal, QC, Canada Scotiabank Full time**Requisition ID**: 203244 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...
-
Specialist, Customer Relations Centre
7 months ago
Montréal, Canada Scotiabank Full time**Requisition ID**: 170122 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...
-
Specialist, Customer Relations Centre
7 months ago
Montréal, Canada Scotiabank Full time**Requisition ID**: 178840 We are committed to investing in our employees and helping you continue your career at Scotiabank. xx Location(s): Canada : Quebec : Montreal Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range...
-
Specialist, Customer Relations Centre
7 months ago
Montréal, Canada Scotiabank Full time**Requisition ID**: 184038 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...
-
Spécialiste Relation Client
4 months ago
Montréal, QC, Canada Automotive Data Solutions Full time_Scroll down for ENGLISH version_ **Qui sommes-nous ?** Nous sommes en croissance continue et donc sommes à la recherche d’un(e) **Spécialiste en relation client **qui relèvera du Responsable des opérations commerciales. La personne travaillera en proche collaboration avec nos revendeurs et nos équipes internes (département comptabilité,...
-
Customer/trade Relations Specialist
7 months ago
Montréal, Canada Novartis Full time386054BR **Customer/Trade Relations Specialist (Temporary 12 months)**: Canada **About the role** Location: Montreal, #LI-Hybrid About the role: You are to deliver $1.7 billion in sales orders and 9 million plus units of products shipped to serve patients. You will be responsible to ensure all customer orders are fulfilled, while maintaining outstanding...
-
Bilingual Call Centre Quality Assurance Specialist
7 months ago
Montréal, Canada Endo Networks Full timeEndo Networks is an experiential marketing company. We are currently seeking a Bilingual Call Centre Quality Assurance Specialist to join our team. As a Bilingual Call Centre Quality Assurance Specialist, you will play a crucial role in ensuring the quality and reliability of our products and services, ultimately enhancing the customer...
-
Customer Relation Specialist
4 weeks ago
Montréal, Canada DHL Full time**Hillebrand Gori**is the **Beers, Wines, and Spirits Powerhouse** within the freight forwarding division of **DHL Group**. Hillebrand was founded as a family business in 1844 and was acquired by **DHL Group** in March 2022. Are you passionate about shipping, beverages, innovation, and customer service? Would you strive daily to offer technological and...
-
Spécialiste, Centre de Relations Clients
1 week ago
Montréal, Canada Scotiabank Full time**Requisition ID**: 130130 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...
-
Employee Relations Specialist
7 months ago
Montréal, Canada Rogers Communications Full timeWe are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of...
-
Labor Relations Specialist
4 months ago
Montréal, QC, Canada GardaWorld Full timeThe Labour Relations Specialist ensures that his or her team consistently applies the company's labour relations policies and practices and supports the operational team in disciplinary and labour-management matters. He is the labour relations contact at Montreal Airport (YUL) What's in it for you - Hybrid work model combining work at the Montreal airport...
-
Customer Success Specialist
8 months ago
Montréal, Canada Buddha Brands Full time**GET TO KNOW US**: At Buddha Brands, we exist to **redefine what it means to live well**. Plant powered nutrition that is good for our bodies, our taste buds, and our planet. Our portfolio consists of Thirsty Buddha beverages and Hungry Buddha snacks. We believe that by helping our world be healthier, it can be more sustainable too. Our company culture is...
-
Customer Service Specialist
7 months ago
Montréal, Canada Le Marché du Store Full timeBlinds To Go/le Marché du Store is the leading destination for window treatments with showrooms in Quebec, Ontario and the US. We are currently looking for Customer Service Specialists who are ready to take on new challenges in our Call Centre, located in Rosemont. **Are you looking for** - a great atmosphere with a team invested in your success? - a...
-
Client Relations Specialist
6 days ago
Montréal, Canada HomeEquity Bank Full timeHomeEquity Bank is the leading national provider of reverse mortgages to homeowners aged 55 and over, Canada’s fastest growing demographic segment. HomeEquity Bank originates and administers Canada’s largest portfolio of reverse mortgages under the CHIP Home Income Plan brand. New mortgages are originated on a direct to consumer basis as well as through...