Workday Specialist

4 months ago

Toronto, Canada Northwest Healthcare Properties REIT Full time

**Position Summary**

**Key Responsibilities**
- Design and maintain Workday system configuration to align with current and future business processes and update/create new configurations as the business evolves.
- Provide technical expertise and take ownership over the operations and maintenance of various Workday modules (HCM, Compensation, Recruiting, Absence, Payroll, Reporting etc.).
- Review and assess Workday processes, recommend improvements, and ensure alignment with current policies and practices.
- Identify, troubleshoot, and resolve user issues related to Workday promptly and effectively, leveraging system configuration knowledge.
- Manage any employee related inquiries and action, as needed. This also includes addressing any functionality and configuration requests and troubleshooting any inquiries and escalating to Workday customer support, as required.
- Coordinate and deliver comprehensive training for Workday go-lives and process changes, ensuring resources and support are effectively managed.
- Design and evaluate future state enhancements to business processes, configuration and/or reports within Workday. This includes managing the overall end-to-end flow of HR data across multiple systems and functions.
- Perform group data/bulk updates, exports, imports, data clean-ups, and research/report, provides corrective action on any data discrepancies.
- Maintain user guides for Workday to ensure that documentation is up-to-date and that process steps are relevant for employees.
- Knowledge of report writing, dashboard development, EIBs and calculated fields is a plus.

**Knowledge, Skills and Experience**
- Bachelor’s degree in computer science, information systems, or a related technology field.
- 3-5 years of hands-on experience with Workday, including configuration, troubleshooting, and enhancements.
- Existing and current Workday Pro certifications
- Experience with ticketing systems (i.e., JIRA, Remedy, etc.).
- Ability to prioritize (and re-prioritize) as business needs change.
- Proven ability to collaborate effectively within diverse teams and build strong, positive relationships across all organizational levels.
- Capable of working independently with mínimal supervision, demonstrating strong problem-solving abilities and adaptability in a fast-paced, dynamic work environment.

**Accommodation during Recruitment Process**

**Job Types**: Full-time, Permanent

Application question(s):
**Experience**:

- Workday: 4 years (required)

Work Location: Hybrid remote in Toronto, ON M7A 2G5

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