Specialist, People Systems

3 weeks ago

Toronto, Canada CBCRadio-Canada Full time

Position Title:
Specialist, People Systems (Workday) (People & culture) (Telework/Hybrid)

Status of Employment:
Permanent

Position Language Requirement:
Language Skills:
Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:
2024-11-29 11:59 PM

This role is a hybrid work arrangement. Work schedule to be discussed with the hiring Manager according to the guidelines defined by the department.

Your role

Your specific responsibilities include:
- Support the delivery of functional system enhancements and defect fixes by collaborating with internal colleagues to update process maps and procedures, training materials, and support in the development of communications.- Triage service requests and provide first-line functional support to People and Culture Operations to aid them in responding to employee, manager, and HR Business Partner requests and questions pertaining to Workday functionality.- Maintain KPIs of service requests and change requests, identifying trends and proposing proactive solutions to improve organizational understanding and adoption of Workday- Intake change requests for assigned functional workstreams, ensuring accurate and timely handling of requests, providing client service to persons who submit requests, and appropriate alignment of internal colleagues.- Support the Sr. HRIS Specialists with processing approved organizational and data changes, as well as functional analysis, testing, and configuration of Workday as required.- Participate in gathering business requirements and authoring, training documentation, decision logs, project close out records and sending follow up surveys.- Research Workday Community proactively for solutions and key roadmap milestones.

What you bring to the table?- Bachelor's degree in Human Resources or related field.- 2 to 3 years experience within a People & Culture or Human Resources team (preferably utilizing Workday for some or all of this experience) with dedicated Centers of Expertise and Shared Services functions.- Experience working directly with Workday, JIRA and/or ServiceNow is an asset.- Experience in client service or customer service is considered an asset.- Demonstrated ability to manage a high volume of requests concurrently, staying organized and delivering to service level agreements.- Excellent written and verbal communication skills. Must be able to explain technology concepts and issues in a manner that stakeholders understand.- A curious, solutions focused mindset.- Tenacious in the pursuit of continuous improvement.- Bilingual in English and French is an asset.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the

Diversity and Inclusion section


You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our

corporate website
- All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on

conflicts of interest
- In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:
Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7

Number of Openings:
1

Work Schedule:
Full time

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