User Support Technician

2 months ago

Sherwood Park, Canada Global Studios Inc Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 to 44 hours per week
- Education:

- Expérience:
**Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- or equivalent experience
**Work setting**:

- Relocation costs covered by employer
- Private company, corporation or industry
**Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- Android
- iOS
- MAC
- JavaOS
- Device drivers
- Internet
- Servers
**Area of specialization**:

- Project management
**Security and safety**:

- Basic security clearance
- Criminal record check
**Transportation/travel information**:

- Own transportation
- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
**Experience**:

- 1 to less than 7 months
**Health benefits**:

- Disability benefits
**Financial benefits**:

- Bonus
- Group insurance benefits
**Other benefits**:

- Free parking available
- On-site amenities
**Support for persons with disabilities**:

- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
**Support for newcomers and refugees**:

- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
**Support for youths**:

- Offers on-the-job training tailored to youth
**Support for Indigenous people**:

- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

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