IT Support Specialist

3 days ago


Sherwood Park, Alberta, Canada Heritage Investment Corp. Full time

We are seeking a highly skilled IT Support Specialist to join our team at Heritage Investment Corp.

About the Job

As an IT Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our systems and applications.

Responsibilities:
  • Communicate effectively with users via electronic means and in-person to identify and resolve technical issues.
  • Research and implement solutions by consulting user guides, technical manuals, and other relevant documents.
  • Provide training and guidance to users to address identified difficulties and improve their productivity.
  • Maintain a comprehensive log of problems and solutions to facilitate knowledge sharing among technical support analysts.
  • Collaborate with the development team to design and improve our applications and software.
  • Offer business system, network, and Internet support to users experiencing difficulties.
Requirements:
  • Fluent English language skills (reading, writing, and speaking).
  • Post-secondary education or equivalent.
  • 1-2 years of experience in a similar role.
Work Environment:

This position involves repetitive tasks and requires prolonged sitting. We prioritize the health and well-being of our employees, so we encourage applicants who can adapt to these work conditions.

Personal Qualities:
  • Team player with excellent communication skills.
  • Able to prioritize tasks and maintain organization in a fast-paced environment.
Compensation:

The estimated salary range for this position is $55,000 - $65,000 per year, depending on location and experience. This figure is based on national averages and industry standards.



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