user support technician

3 months ago

Sherwood Park, Canada Global Studios Inc Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 to 44 hours per week
  • Education:
  • Expérience: Education
  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • or equivalent experienceWork setting
  • Relocation costs covered by employer
  • Private company, corporation or industryTasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidentsSupervision
  • No supervision responsibilityComputer and technology knowledge
  • Android
  • iOS
  • MAC
  • JavaOS
  • Device drivers
  • Internet
  • ServersArea of specialization
  • Project managementSecurity and safety
  • Basic security clearance
  • Criminal record checkTransportation/travel information
  • Own transportation
  • Public transportation is availableWork conditions and physical capabilities
  • Fast-paced environment
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • SittingScreening questions
  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?Experience
  • 1 to less than 7 monthsHealth benefits
  • Disability benefitsFinancial benefits
  • Bonus
  • Group insurance benefitsOther benefits
  • Free parking available
  • On-site amenitiesSupport for persons with disabilities
  • Offers mentorship, coaching and/or networking opportunities for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilitiesSupport for newcomers and refugees
  • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths
  • Offers on-the-job training tailored to youthSupport for Indigenous people
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

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