Pos Support Specialist

2 weeks ago

Toronto, Canada Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**Summary of This Role
Responsible for the analyzing of system performance to ensure optimal processing efficiency. Works closely with IT Technical and Application Support teams in identifying and resolving processing issues. Develops and administers multiple software packages involved in the analyzing of system and batch performance. Performs problem determination, analysis and executes corrective action. Creates and maintains various analytical reports utilized by both technical and business owners. Supports all Business Continuity activities. Provides operational support for all conversion/deconversion activities. Communicates with both internal/external clients.

**What Part Will You Play?**
- Provide 24/7-365 on-call support on a rotational basis
- Manage Private Label Authorization and Terminal Management Servers
- Advise multiple GP business units on any outages and scheduled maintenance activities within the processing environment
- Management of Team mailbox, CSP queue and escalated items via other channels (sales, vendors, merchants)
- Document and escalate as appropriate, all incidents and assist in providing a timely resolution
- Analyze transaction failures through multi-platform systems (Base 24, POS Devices andCard Brands, etc.)
- Execute and monitor daily file-transfer merchant reporting jobs
- Host Security Key Management (HSM) and manage key custodianship and business process as well as pinpad uploads to host
- Develop and manage relationships with vendors (DXC, TNS, VeriFone & Ingenico), third-party processors, call centers, sales, and other business areas
- Liaise with the Certifications, Product, and Development departments
- Work closely with the Global Payments Network Operations Centre
- Perform crucial system testing during environment updates (yearly disaster recovery exercises, vendor maintenance etc.)
- Analyze situations that may create future problems or crises for operations and make appropriate recommendations (for example as part of a problem management/post incident review discussion) and prepare and deliver timely reports of activities conducted as appropriate
- Perform other duties as assigned by management

**What Are We Looking For in This Role?**

**Minimum Qualifications**
- Minimum 2-3 years experience of Point of Sale(POS) related activities.
- Post-Secondary education (college or university graduate).
- Strong communication skills (written and verbal).
- Demonstrated ability to detect, diagnose and troubleshoot incidents
- Vast experience with the various Point of Sale (POS) terminal offerings, integrated solutions, and the associated communication protocols.
- Experience with Windows Servers such as troubleshooting network connectivity, services, and Active Directory
- Ability to work under pressure in a fast-paced, dynamic environment.
- Ability to manage multiple activities of varying complexity under time constraints.
- Must be a self-motivated team player able to work comfortably with highly diverse, cross-departmental teams
- Basic understanding of SQL queries and rational databases
- Understanding of Windows PowerShell

What Are Our Desired Skills and Capabilities??
- Ability to work under pressure in a fast-paced, dynamic environment.
- Ability to manage multiple activities of varying complexity under time constraints.
- Must be a self-motivated team player able to work comfortably with highly diverse, cross-departmental teams

**Who are we?
**Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.**

**Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.
**How we care about our people**:

- **Real opportunities to grow professionally**
- **Collaborative, friendly work environment with a relaxed, casual dress code**
- **Health insurance**
- **Short-Term and Long-Term disability coverage**
- **Life insurance plans**
- **Retirement savings programs**
- **Employee stock purchase program**
- **Employee assistance program**
- **Tuition reimbursement program**
- **Gym membership corporate rates**
- **Volunteering opportunities**
- **Safe place for the LGBTQIA2+ community**

**We sincerely thank all applicants for their interest. We will onl

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