Retail Systems Support Specialist

2 weeks ago

Toronto, Canada Metro Inc. Full time

**Position Title**:Retail Systems Support Specialist

**Requisition ID**: 37654

**Career Group (ADSP)**:Administrative

**Division**:Nat - Systèmes d'information (80069756)

**Department**:Information Systems

**Work Location**:METRO ON - 5559 DUNDAS STREET W (#A-DUND)

**Province**:Canada : Ontario

**Position Type**:Permanent

**Joining our team has its advantages**:

- Flexible schedule to promote work/life balance
- Telecommuting in hybrid mode
- Group insurance from the first day
- Very competitive pension plan
- Generous holiday policy
- Personal days
- Employee Assistance Program
- Free parking
- Opportunity for professional development

**SUMMARY**:
**SPECIFIC RESPONSIBILITIES**
- Help Desk support for stores on a rotational basis achieving 85% service level.
- Support stores related Telephone issues (helpdesk role)
- Provide level 3 support for after hours “on call” pager support for stores on rotational basis.
- Coordinate service calls with Vendors for Cat 5/6 cabling, POS installation, Scanner Scale certifications, Service Department Scale installation.
- Coordinate the installation activities of hardware components in Reno’s, New Stores, Ecomm dept. POS controllers, Server, BDMS Workstations, Access Points Symbol Ordering Guns, Printers and POS terminals, etc.
- Work in conjunction with Store Design to review the blueprints of offices at new stores and make changes if necessary.
- Ordering Equipment for new and existing stores with regular follow up.
- Work closely with the Project Managers at new store openings to ensure timelines are kept for hardware installations.
- Responsible for ordering ISP for new stores and installation of routers and modems.
- Create / Update documentation for projects.
- Assist the Manager of Retail Systems Support with ongoing new projects
- Technology deployment for assigned stores.
- Personalize and configure the system for the specific needs of the store.
- Order Global Payment, Merchant ID and Pin Pad installations.
- Set-up hardware reconfiguration, if required.
- Work with Maintenance Project Manager for store closures to ensure appropriate IT equipment is returned to appropriate vendors
- Hardware trouble shooting.

**QUALIFICATIONS**
- Post secondary education
- Retail background an asset
- Telephone knowledge an asset
- Blueprint reading an asset
- Adapt easily to change - schedules and technology
- Sound technical skills
- Project management skills
- Strong communication skills
- Ability to meet deadlines
- Troubleshooting and escalation
- Team Player
- Self motivation
- Travel and after-hours support

**_ The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives._**

**_ We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you._

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