Agent Experience Associate

6 days ago


Remote, Canada Real Broker, LLC Full time

Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in 44+ U.S. states, Canada, and the District of Columbia. Founded in 2014, Real is an edgy, sophisticated brand with a focus on Building a Future Together.

**Job Summary**:
The Agent Experience Associate serves as an intermediary and collaborator between agents and other specialty departments and teams.

**Salary Range: $70,000 - $90,000 CAN**

**Area**: Canada, BC, Alberta, Ontario, or Manitoba

**Work Schedule**:
Saturday - Sunday, 10 am - 7 pm EST, 9 am - 6 pm CST, 8 am - 5 pm MST, 7 am - 4 pm PST
Monday - Wednesday, 1 - 10 pm EST, 12 - 9 pm CST, 11 am - 8 pm MST, 10 am - 7 pm PST

**Training Schedule will be Monday - Friday, 10 am - 7 pm EST, 9 am - 6 pm CST, 8 am - 5 pm MST, 7 am - 4 pm PST

**Duties/Responsibilities**:

- Answers questions that are submitted to the support team by Real Estate Agents
- Escalate tickets to other departments such as Onboarding, Marketing, MLS, and Developers as necessary
- Conduct remote (zoom/google meet) product and program training and meetings with agents as needed
- Work proactively to identify agent needs and work with team and manager to develop solutions to continuously improve the agent's experience when interacting with the Real platform and app

**Required Skills/Abilities**:

- Real passion for serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Strong written and verbal communication and presentation skills; extraordinary listening skills
- Strong problem-solving and analytical skills; quickly formulates solutions that deliver real business value
- A keen eye for detail
- Ability to recognize and maximize new business opportunities
- Multi-tasking down to a science; handling multiple accounts and assignments simultaneously
- Interest in new software and cutting-edge programs in the larger real estate landscape

**Education and Experience**:

- B.A. or B.S. degree preferred
- 2-4 years of previous experience in agent customer service, client success, or client relationship management
- Minimum 1 year Real Estate industry experience as an agent assistant, transaction coordinator, or conveyancer and have a strong understanding of the Canadian real estate transaction process.
- The ability to quickly learn and understand complex real estate concepts is a must
- Experience with customer service systems such as Zendesk preferred
- Experience with Google Suite preferred
- Technically savvy with an ability to learn new technologies and concepts quickly is a must

**Must-Have**:

- Ability to truly encompass our Company's Core Values
- Work Hard. Be Kind.
- Simply Great Service.
- Embrace. Resolve. Evolve.
- Make A Difference.

**Physical Requirements**:

- Sit for long periods of time

Real Broker LLC is proud to be an equal-opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.



  • Remote, Canada The Travel Agent Next Door Full time

    Travel Agent Support The Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses. Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Agent Support and Ticketing Team out of...


  • Remote, Canada The Travel Agent Next Door Full time

    Travel Agent SupportThe Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses.Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Agent Support and Ticketing Team out of...


  • Remote, Canada Trina Owens - Desjardins Insurance Agent Full time

    **Insurance Account Representative** - Desjardins Agent Team Member** Location: Owens Insurance and Financial Services Inc. 1885 Clements Rd, Suite 222. Pickering, Ontario L1W 3V4 phone 905-420-8500 Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions,...


  • Remote, Canada Trina Owens - Desjardins Insurance Agent Full time

    **Insurance Account Representative** - Desjardins Agent Team Member** Location: Owens Insurance and Financial Services Inc. 1885 Clements Rd, Suite 222. Pickering, Ontario L1W 3V4 phone 905-420-8500 Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions,...


  • Remote, Canada Travel Masters Full time

    **Looking to level up your Travel Agent game?** We are looking for independent, talented, and experienced travel agents in BC, AB & and SK who are up for the challenge of our rapidly growing and dynamic company **Requirements**: - Minimum of 1 year travel agency experience - GDS experience and comfortable with GDS ticketing is a plus - Proven sales...


  • Remote, Canada Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • Remote, Canada Wheels, Inc. Full time

    Job Description: **Job Description**: - Job DescriptionThe role of the Driver Services Associate is to effectively and efficiently manage all aspects of executive fleets as well as other escalated issues within the Driver & Branch Contact Center Services that require special handling. A Driver Services Associate must have the ability to understand and...


  • Remote, Canada Kitco Metals Inc Full time

    **OVERVIEW**: As a Customer Experience Associate, you will be a trusted front-line expert who is empowered to provide information and solutions to existing and potential customers regarding Kitco’s full range of products and services. Motivated by being an advocate for the customer and providing an exceptional customer experience, you will actively promote...


  • Remote, Canada Travel Masters Full time

    Looking to level up your Travel Agent game? We are looking for independent, talented, and experienced travel agents in BC, AB & and SK who are up for the challenge of our rapidly growing and dynamic companyRequirements: Minimum of 1 year travel agency experience GDS experience and comfortable with GDS ticketing is a plus Proven sales abilities Good...

  • Mortgage Agent

    2 months ago


    Remote, Canada Mortgage Alliance Canada Full time

    Great Opportunity to join an industry leader with over 20 year plus experience in setting the standard for both client and agent training experience. **Position Overview** - Proactively market mortgage solutions to an identified group of leads and referral sources. - Work to identify individuals within your network who can refer mortgage business to you. -...

  • Freight Agent

    4 weeks ago


    Remote, Canada 3D Warehousing and Logistics Full time

    **PEARCE LOGISTICS - NOW HIRING FREIGHT AGENTS!!** Pearce Logistics, a Transport Corp subsidiary, is now hiring Independent Sales Agents in Canada. Pearce, as an Asset Based Logistics company, we achieve results by demonstrating a high level of initiative and passion providing innovative solutions while maintaining the commitment to customer service...


  • Remote, Canada Regional Energy Inc. Full time

    **BUSINESS DEVELOPMENT ASSOCIATE (BDA)** - *This freelance opportunity is fully remote and can be done from anywhere in Canada*_ Looking for a part-time gig to earn some extra money where you set your own hours? We have the job for you! If you are a self-motivated, sales-minded individual with great communication skills then keep reading. Earn passive...

  • Leasing Agent

    3 weeks ago


    Remote, Canada Spotted Properties Inc Full time

    **Leasing Agent Job Description** Spotted Properties is a fast-growing, local property management company that serves Hamilton and the surrounding areas. The company is currently managing over 1000 residential units and we are looking for part-time leasing agents or realtors to join our team! This job will be perfect for licensed realtors, real estate...

  • Sales Agent

    2 weeks ago


    Remote, Canada TST Expedited Services Full time

    **About Us**: We are a proud member of **TFI International**, and we have been committed to providing expert transportation solutions throughout North America for over 40 years. Founded in 1982 with a focus on providing the highest quality customer experience, we work every day to continually earn your trust and provide exemplary customer service. We are now...

  • Collection Agent

    6 days ago


    Remote, Canada Arctic Glacier Full time

    **Bilingual Collections Agent / Agent bilingue des recouvrements (associé)** Arctic Glacier is a large business in Ice Manufacturing. This person could work remote close to our locations across Alberta, British Columbia, Ontario, or Manitoba or Quebec provinces. / Arctic Glacier est une grande entreprise de fabrication de glace. Cette personne pourrait...

  • Real Estate Broker

    3 days ago


    Remote, Canada Real Broker, LLC Full time

    Join Real, a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. With operations spanning across 44 U.S. states, Canada, and the District of Columbia, we are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial...


  • Remote, Canada Tip&Go inc Full time

    **Success Business Agents** **(Canada-USA)** - **The Top 2 marketing master minds! **_ **Tip&Go is looking for 2 Success Business Agents with significant experience in marketing!** **Experience: 5 years and over in your field!** **If you want to be a part of the Tip&Go Dream TeamImpress us!** Type d'emploi : Temps plein Rémunération : 60 000,00$ à...

  • Mortgage Agent/broker

    3 weeks ago


    Remote, Canada Breezeful Full time

    **Who are we?** Breezeful is Canada's online mortgage brokerage operating in Ontario, British Columbia, Alberta, New Brunswick, Saskatchewan and Nova Scotia. Our aim is to provide a convenient and efficient way for individuals to secure a mortgage online. We are backed by renowned investors who were early supporters of game-changing companies such as...

  • Mortgage Agent/broker

    2 weeks ago


    Remote, Canada Breezeful Full time

    **Who are we?** Breezeful is Canada's online mortgage brokerage operating in Ontario, British Columbia, Alberta, New Brunswick, and Nova Scotia. Our aim is to provide a convenient and efficient way for individuals to secure a mortgage online. We are backed by renowned investors who were early supporters of game-changing companies such as Airbnb, Dropbox,...


  • Remote, Canada Breezeful Full time

    **Who are we?** Breezeful is Canada's online mortgage brokerage operating in Ontario, British Columbia, Alberta, New Brunswick, Saskatchewan and Nova Scotia. Our aim is to provide a convenient and efficient way for individuals to secure a mortgage online. We are backed by renowned investors who were early supporters of game-changing companies such as...