Agent Experience Associate

7 months ago


Remote, Canada Real Broker, LLC Full time

Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in 44+ U.S. states, Canada, and the District of Columbia. Founded in 2014, Real is an edgy, sophisticated brand with a focus on Building a Future Together.

**Job Summary**:
The Agent Experience Associate serves as an intermediary and collaborator between agents and other specialty departments and teams.

**Salary Range: $70,000 - $90,000 CAN**

**Area**: Canada, BC, Alberta, Ontario, or Manitoba

**Work Schedule**:
Saturday - Sunday, 10 am - 7 pm EST, 9 am - 6 pm CST, 8 am - 5 pm MST, 7 am - 4 pm PST
Monday - Wednesday, 1 - 10 pm EST, 12 - 9 pm CST, 11 am - 8 pm MST, 10 am - 7 pm PST

**Training Schedule will be Monday - Friday, 10 am - 7 pm EST, 9 am - 6 pm CST, 8 am - 5 pm MST, 7 am - 4 pm PST

**Duties/Responsibilities**:

- Answers questions that are submitted to the support team by Real Estate Agents
- Escalate tickets to other departments such as Onboarding, Marketing, MLS, and Developers as necessary
- Conduct remote (zoom/google meet) product and program training and meetings with agents as needed
- Work proactively to identify agent needs and work with team and manager to develop solutions to continuously improve the agent's experience when interacting with the Real platform and app

**Required Skills/Abilities**:

- Real passion for serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Strong written and verbal communication and presentation skills; extraordinary listening skills
- Strong problem-solving and analytical skills; quickly formulates solutions that deliver real business value
- A keen eye for detail
- Ability to recognize and maximize new business opportunities
- Multi-tasking down to a science; handling multiple accounts and assignments simultaneously
- Interest in new software and cutting-edge programs in the larger real estate landscape

**Education and Experience**:

- B.A. or B.S. degree preferred
- 2-4 years of previous experience in agent customer service, client success, or client relationship management
- Minimum 1 year Real Estate industry experience as an agent assistant, transaction coordinator, or conveyancer and have a strong understanding of the Canadian real estate transaction process.
- The ability to quickly learn and understand complex real estate concepts is a must
- Experience with customer service systems such as Zendesk preferred
- Experience with Google Suite preferred
- Technically savvy with an ability to learn new technologies and concepts quickly is a must

**Must-Have**:

- Ability to truly encompass our Company's Core Values
- Work Hard. Be Kind.
- Simply Great Service.
- Embrace. Resolve. Evolve.
- Make A Difference.

**Physical Requirements**:

- Sit for long periods of time

Real Broker LLC is proud to be an equal-opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.



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