Sales Coordinator

5 months ago

Toronto, Canada Kimpton St. George Full time

**THE OPPORTUNITY**:
**SALES COORDINATOR**

REPORTS TO DIRECTOR, SALES & MARKETING

**THE COMPANY**:
With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
**BECOME A PART OF A DYNAMIC TEAM - **The Hotel Sales Coordinator position is responsible for supporting the DOSM and Sales Manager in the implementation of the hotel’s sales strategies via file follow up, data maintenance and clerical duties while promoting guestroom and event services to maximize overall hotel revenue.

**ACTIVITIES**:
The duties of the Sales Coordinator include, but are not limited to the following:

- Maintains and updates key sales programs, procedures, reports and services.
- Participates in monthly sales strategy sessions by providing input, taking minutes, updating action plans and distributing.
- Coordinate and manage all onsite events.
- Preparation, sending and distribution of sales contracts, co-ordinate and follow-up with other hotel departments to ensure delivery of promised services as originally agreed upon.
- Maintains lost business, cancellation and lead/referral files by distributing to sales manager.
- Quotes and negotiates prices within established parameters.
- Maintains and adheres to Booking guidelines and Group Booking Approval process in order to book business in the best interests of the hotel. Ensure sales agreements entered into with the hotel and the client are in keeping with Sales Operating Procedures, hotel policies and Company Account standards.
- Coordinate and/or participate in sites inspections and industry / trade functions and shows.
- Utilize Property Sales System to track, solicit and follow up on accounts.
- Participate in prescribed Hotel/Brand training and special projects.
- Ensure effective yield management for group bookings produced and contracted.
- Prepare weekly, monthly, quarterly and annual reports as required.
- Ensures that current and prospective databases are maintained, current and accessible.
- Assists and supports the Director of Sales and the Sales Manager with any initiatives required to ensure the ongoing success of the hotel.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Other duties as assigned by the DOSM

**COMPETENCIES WE ARE SEEKING**:

- Diploma in Hotel Management Studies
- Previous 1-2 years’ professional experience in the hotel market
- Demonstrated experience in achieving goals
- Excellent communication and interpersonal skills
- In-depth knowledge of computer programs
- Exceptional organizational and communication skills

**BENEFITS WE OFFER**:

- Position is Eligible to participate in he Sales Incentive Plan
- Underground Parking On-Site
- Cell Phone Monthly Allowance
- Paid Time Off
- Excellent Medical/Dental Benefits

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- How many years of progressive professional experience in the hotel market experience do you have?
- Have you been employed by InnVest Hotels before? If yes, when was that and at what location?

**Experience**:

- Director of Sales or equivalent: 3 years (preferred)

Work Location: In person

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