IT Ams Openway App Support Specialist
6 months ago
**General Description**
**Experience and Role Accountabilities**
- Collaborate with the business, vendors, and team members to identify, troubleshoot, and resolve issues while providing timely status updates to the solution lead on all work requests.
**Education and Skills**
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent diploma/certification
- Excellent technical skills in troubleshooting and correcting issues in the following areas:
- Microsoft Windows Server OS 2008, 2012, and/or newer version, Remote Desktop Connection, Windows event viewer monitoring and error logging, batch file/PowerShell scripting
- Linux CentOS OS version 5 and/or newer, commonly used OS commands & basic shell scripting
- System resource monitoring (CPU, memory, disk, network utilization)
- Oracle 11g, 12c and newer database & PL/SQL queries
- Basic networking concepts
- Test data preparation
- Data analysis and problem solving
- Advanced skills in MS Office (Word, Excel, Visio, Access, and PowerPoint)
- Excellent communication skills for professional environment, written and spoken
**Salary**: $45-$50 per hour for Incorporated contractors, based on experience
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