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Innovation + Technology Support Specialist
4 weeks ago
THE ROLE
The Innovation & Technology (I+T) Support Specialist at ETRO is your chance to be at the forefront of driving cutting-edge tech solutions across our organization Working alongside the Director of Innovation & Technology, you’ll play a crucial role in resolving technical challenges, managing IT infrastructure, and helping implement exciting new technologies that shape the future of our operations.
KEY RESPONSIBILITIES
Here’s what you’ll get up to as the **Innovation + Technology Support Specialist**:
- Manage and support Google Suite accounts (onboarding/offboarding) and all user device setups, while also setting up and maintaining project sites, including all IT infrastructure, systems, networks, and devices.
- Maintain and update Knowledge Base documentation for end-user guidance, along with technical documentation for the IT environment.
- Deal with and manage contracted support providers to troubleshoot and resolve IT or technology issues.
- Implement and maintain cybersecurity protocols, including firewalls, antivirus software, and monitoring systems, to protect IT infrastructure and sensitive data.
- Assist with IT project management, contributing to the planning, setup, and execution of IT-related projects, ensuring timely delivery and alignment with business goals.
- Provide technical support using remote access tools such as VPNs and remote desktop software for efficient troubleshooting of off-site users.
- Ensure IT services meet defined Service-Level Agreements (SLAs) by tracking performance and maintaining high service standards.
- Work closely with the I+T Director to ensure the policies, procedures, instructions, and guidelines of the I+T department are adhered to and implemented effectively.
WHO YOU ARE
If we were to ask, people would describe you as:
- A self-starter able to prioritize effectively; works well either independently or in a group.
- A person of integrity, accountability, teamwork, innovation who’s committed to growth.
- Motivated to find a solution when confronted by a problem - no matter the size.
- One who seeks ways to do things better; eagerly activates and embraces change.
- Curious, collaborative, passionate and extremely detail oriented (it’s a passion thing).
- A thought leader who thinks ahead of the curve and spots trends.
- A steward of your community; committed to giving back and serving others.
- Able to work in a fast-paced environment; effectively manages workload to meet deadlines while remaining results oriented and delivering high quality work.
SKILLS / EXPERIENCE
On top of your passion to work in a growing business full of professionals in the trade, here’s what we’re looking for:
- Bachelor’s Degree in Computer Science or Software Engineer or equivalent industry experience and certifications
- 4 years of related IT Administrative work experience
- Knowledge of Windows OS, Google Suite Administration & Apps, and Cloud Computing (certification an asset)
- Experience with cloud computing, virtual hosts, web hosting and DNS management.
- Strong experience and knowledge of MS Windows 10/11 administration and support.
- Ability to multi-task and work in a fast-paced, team oriented, collaborative environment.
- Strong problem solver with analytical and critical thinking skills.
- Certifications in ITIL Foundation and Procore Administration are considered an asset.
- Passionate about training and dealing with the end users, as well as, management of the day-to-day IT operations.
- Excellent communication and client service skills, including the ability to defuse situations, and the patience to collaborate with end users (who may not understand the technology) in order to solve technical problems
- Comfortable working in fast growth environments.
- Excellent communication & documentation skills.
- Ability to work under pressure, and multitask.
- Highly organized, detail oriented and self-motivated
OUR COMMITMENT TO YOU
Our priority is our people; creating an environment where our team members, external contractors and even our clients can thrive. Here’s what we offer to make sure every ETRO team member is taken care of:
- Programs and opportunities to continuously develop personally and professionally; dedicated training and development budgets to help evolve your skills.
- A culture where every individual’s voice is respected, requested, encouraged and heard.
- Recognition programs to celebrate and congratulate excellence in the workplace.
- Mentorship in all directions; team members are encouraged to share their insights with individuals at all levels in the business.
- A team committed to community stewardship and creating opportunities to give back.
- An environment of deep commitment to quality work, and as deep a commitment to celebration amongst team members.
- And yes...full time work, comprehensive benefits, and competitive pay, too.
A PARTING NOTE
Thank you for considering us as the next team you elevate. If you c
