Service Coordinator

5 months ago

Oakville, Canada Loewen Windows and Doors Full time

Loewen Windows and Doors is the leading manufacturer of premium windows and doors for the luxury architectural market in North America and abroad. In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company of the modern age. Our products are beautiful, and they are built to last through higher standards and authentic materials.

**Video - More than a Window**

As our **Service Coordinator based out of the Oakville, ON office **you will provide outstanding service expertise to our customers and stakeholders, ensure quality repairs and installations of Loewen products, provide excellent leadership to our Service Technicians, and uphold the values and guiding principles of Loewen Windows and Doors in the communities we serve.

**What you will do**:

- Visit construction and job sites to review repairs and installations to ensure a high quality of work and that Loewen procedures have been followed
- Provide installation and service expertise for builders, homeowners, and 3rdparty providers
- Relay related quality and warranty related information back to internal departments
- Monitor Service Technician and 3rdparty provider workloads to ensure a timely completion of work
- Perform small product repairs/adjustments when needed
- Document and communicate suggested product improvements to the Senior Customer Service Manager
- Lead, coach, mentor Service Technicians
- Oversee safety training, documentation, and safety compliance for Service Technicians
- Contribute to departmental continuous improvement initiatives on an ongoing basis
- Participate in knowledge development opportunities on an ongoing basis

**What you will bring to this role**:

- **Window and door experience or previous experience in construction, building materials or similar field is preferred.**:

- Passion for providing an exceptional customer experience
- Solution oriented attitude with demonstrated problem-solving and proactive communication skills
- Ability to maintain focus and prioritize competing priorities in a fast-paced environment
- Ability to build and maintain strong working relationships with internal and external partners as well as customers
- Must be safety minded and detail oriented
- Competent computer skills (e.g., MS Word, Excel, and PowerPoint)
- Ability to occasionally lift 50+ lbs. and work at heights, physically able to walk through job sites / construction areas and climb stairs as required.
- Valid Class 5 driver's license, and clean driver's abstract
- Based out of Oakville, ON or surrounding area with reliable transportation.

Why work at Loewen? We have a culture where diversity is valued and where you have the opportunity to make a difference. We support you and your career by providing valuable tools, education, and development opportunities that allow you to grow and succeed with us. Together we share a passion for design, precision craftsmanship and relationships as we achieve our vision to be the world’s leading supplier of luxury windows and doors.

**Loewen offers a competitive compensation/benefits package and is an equal opportunity employer and values diversity in our company.

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