Client Service Officer

1 month ago

Toronto, Canada Ministry of Labour, Immigration, Training and Skills Development Full time

PLEASE NOTE: This competition may be used to fill additional future vacancies.
**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.
**What can I expect to do in this role?**: Working in a high volume, multi-faceted, integrated provincial Employment Ontario Contact Centre (EOCC), you will:

- refer clients to appropriate community partners, credential evaluation services or other relevant resources
- coordinate job posting services for a broad range of employers across the province
- identify and assess employer or job content issues and problems and respond to complaints
- lead individual and group discussions on Employment Ontario programs and services
- assess and investigate unusual requests and follow up verbally or in writing with the client to provide specific information or guidance
- research and prepare correspondence in response to public enquiries
- participate on committees and special projects

**How do I qualify?**:
**Specialized knowledge and skills**:

- You have the ability to learn and provide information about Ontario's Employment and Training programs and services (e.g. apprenticeship programs, employment benefit and support measures, grant programs, literacy and basic skills training, job search).
- You have knowledge of industry-accepted contact centre strategies, tools, techniques and standards.

**Investigative skills**:

- You have proven Investigative skills to respond to unusual requests by conducting internal and online research and contacting appropriate areas and organizations for information.

**Communications and interpersonal skills**:

- You have highly developed interpersonal skills to tactfully interview people with widely varying cultural/educational/linguistic backgrounds to clarify, assess their situation, circumstances and meet individual needs/goals.
- You have superior communication skills to explain and interpret complex legislative provisions, policies, procedures, benefits and criteria.

**Analytical, reasoning, judgement and evaluative skills**:

- You can work within a framework of policies, directives, legislation and program guidelines and exercise judgement and decision-making ability to assess inquiries to determine needs and appropriate responses.
- You can assess situations and provide appropriate referrals, as well as approve/refuse job postings on the Ontario Job Bank website.

**Technical knowledge and skills**:
**Other important skills**:

- You can provide orientation and support to Client Service Officer colleagues, including new hires.

**Additional Information**:
**Address**:

- 1 English Temporary, duration up to 12 months, 33 Bloor St E, Toronto, Toronto Region

**Compensation Group**:

- Ontario Public Service Employees Union- Understanding the job ad - definitions
- **Schedule**:

- 3**Category**:

- Administrative and Support Services**Posted on**:

- Monday, November 25, 2024

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