Client Support Officer

5 months ago

Toronto, Canada Rabobank Full time

Do you enjoy supporting customers? This role is specifically designed to help our agricultural producers and relationship teams. If you love being a team player but focused on the end goal of growing a better world together, this role might be a great fit for you.

**Our Shared Future**:
**“Great place to work where we are making a daily impact on Canadian agriculture.”**

**_ You and Your Job_**

As a Client Support Officer, you will be successful actively focused on people; and for employees to make careful considerations between risks and results in the performance of work duties, with the objective to increase and maintain customer confidence in the entire value chain of product development, product distribution and customer advice. Employees within the Rabobank Group are aware of possible risks to the organization in performing their work duties and handle these risks with care.

Client Support Officer (CSO) will support our Relationship Management team in the pre-closing, closing and post-closing of a transaction. The CSO will engage directly with customers and/or prospects to gather information. The CSO will enter the details of the transaction in various systems and forms to prepare for booking and funding. After closing, CSO is responsible for monitoring all actions that are required to maintain the portfolio of transactions.

**Responsibilities**:

- Support collecting documents required for performing onboarding due diligence, Know Your Customer (KYC) and entering this information in client management systems.
- Coordinating the internal approval process and external documentation process (including doc review) for new transactions, renewals, and amendments.
- Process transactions into appropriate forms to prepare for Booking, Funding and Servicing
- Maintaining a direct dialogue with Relationship Management, Global Service Center, Operations, Compliance, Legal and Credit regarding transaction deals, operational issues and upcoming amendments
- Coordinate timelines for Closing transactions with all stakeholders.
- Create a client service environment.
- Liaise with members of Rabobank Canada and Support teams (Operations (incl. Client on Boarding and Global Service Center), Compliance, Risk, Legal and Finance) to ensure an efficient, effective and sustainable support model for our franchise.

**Your Promise to Us**:
To be considered for the Client Support Officer role, you must have:

- Bachelor's degree or at least 5+ years in similar role
- Strong verbal and written communication skills
- Ability to travel regionally, up to 15%

**Our Commitment to you - cultivating your way beyond pay**:
Rabobank embraces diversity and welcomes employees and applicants of all backgrounds. Our goal is to always create an environment that is inclusive, drawing upon the strengths of the diversity of our workforce to exceed the expectation so four clients and customers. We view your well-being as much more than a paycheck. We continually evaluate and evolve our benefit offerings to be comprehensive, competitive and to give you the options and the flexibility you need.

Employees enjoy a first-class benefits package, featuring a selection of medical coverage and investment options to meet your personal needs. Our benefits program includes:

- Health (which includes Vision coverage)
- Dental
- Basic life insurance plus AD&D insurance
- Optional life insurance
- Short-term disability
- Long-term disability
- Employee Assistance Program (EAP)
- Employer Registered Pension Plan (RPP) Contributions
- Voluntary Group Retirement Savings Plan

Rabo provides equal opportunity in employment to all employees and applicants and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity gender expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other basis protected by applicable law. Rabo also prohibits harassment of any individuals on any of the bases listed above.

**Our Organization**:
**Salary Expectations**:
**Target Hiring Range: CAD $70,656.00 - $85,000.00**

Rabo provides equal opportunity in employment to all employees and applicants and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity gender expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other basis protected by applicable law. Rabo also prohibits harassment of any individuals on any of the bases listed above.

**At Rabobank, we strive to grow a better world together. In order to achieve

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