Account Manager

2 weeks ago

Montréal QC, Canada Lightspeed Full time

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

Lightspeed is seeking a full-time Account Manager to join its Hospitality Engagement team. Your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed’s highest valued customers.

As the trusted partner for your customers you will take a collaborative approach to understanding their goals and challenges. You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued. Your ultimate goal is to help our customers achieve their desired outcomes, ensuring enduring partnerships and sustained business growth.

What you’ll be doing:

- Responsible for driving product adoption and Net Revenue Retention of book of business
- Plan and deliver Quarterly Business Reviews and Success Plans
- Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
- Identify and guide customers through their upgrade path including growth opportunities within, and suggesting additional products/integrations/ services to meet client needs.
- Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation
- Own, manage and drive key customer accounts
- Establish and maintain strong long term relationships with Lightspeed customers with a strong understanding of client’s business, goals and objectives
- Work cross functionally with internal teams including but not limited to implementation, support and product, to provide second-to-none customer satisfaction and resolution for at-risk events
- Own and drive the strategy for each customer in your book of business
- Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps

What you need to bring:
Our team is responsible for the retention and expansion of Lightspeed’s highest valued customers
- Experience in enterprise level customer success, account management, sales development representative or similar role
- Understanding of solution-based consultative sales and customer success in a SaaS environment;
- Professional poise and confidence while communicating with executives;
- Aptitude for understanding client needs, creatively addressing challenges or concerns and resolving conflicts quickly and efficiently
- Ability to analyze customer data to identify trends, challenges, or opportunities.
- Results Driven, self motivated, autonomous and has the ability to thrive under pressure
- Strong negotiation skills to drive win-win outcomes during renewals or upsell

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you?

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Possibility for transit fees to be covered
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day

LI-TL2

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day..

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspee

  • Account Manager

    3 weeks ago

    Montréal, QC, Canada Vertafore Full time

    Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else - if this sounds like you, then we’d love to hear from you! We are headquartered in Denver, Colorado, with...

  • Accounting Manager

    2 months ago

    Montréal, QC, Canada WHC Online Solutions Inc. Full time

    Traduction française à suivre_ Accounting Manager **About Us** **Job Summary** As the Accounting Manager at WHC, you will play a pivotal role in strengthening our financial management and supporting our aggressive growth objectives. Reporting directly to the Director of Finance, you will oversee our accounting operations, enhance financial systems and...

  • Account Manager

    2 days ago

    Montréal, QC, Canada Paladin Labs Full time

    Sommaire de la description d'emploi The Account Manager, plans and executes the sales process for Penthrox. This role focuses on covering key customer accounts for HCPs working in clinics and selected hospitals. The Account Manager has broad knowledge of the customer and leverages business knowledge to expand customer relationships. This role uses...

  • Manager, Accounts Receivable

    3 weeks ago

    Montréal, QC, Canada Manulife Full time

    The Manager of Accounts Receivable will be responsible for leading the accounts receivable team, ensuring the efficient and accurate processing of collections of premiums, as well as client terminations. This role requires a proactive leader with a keen eye for operational detail and a strong aptitude for financial analysis. **Position...

  • Accounts Payable Manager

    2 months ago

    Montréal, QC, Canada SSENSE Full time

    **Company Description** ABOUT US**: SSENSE (pronounced [**es**-_uh_ns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.SSENSE has garnered critical acclaim as...

  • Manager, Accounts Payable

    2 weeks ago

    Montréal, QC, Canada Joseph Ribkoff Full time

    Joseph Ribkoff designs classic and contemporary garments for fashion-forward women with a youthful state of mind. Each one of our carefully tailored pieces offers the effortless fashion, fit, and quality that we’ve been synonymous with. Over the years, the brand has blossomed into a touchstone for timeless, youthful style. Driven by a passion that has...

  • Account Manager

    3 weeks ago

    Montréal, QC, Canada Indicia Worldwide Full time

    **Who are we?** Nice to meet you, we’re Indicia Worldwide. We are a global data and technology led marketing agency who work with some of the world’s biggest brands. We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and...

  • Accounting & Tax Manager

    2 weeks ago

    Montréal, QC, Canada The Accounting Site Full time

    **About Us (The Accounting Site)** We are a fully-remote cloud-accounting firm with a focus on technology providing services to Canadian businesses across the country. Our vision is to be the number one accounting and business partner to our clients, providing them with timely and accurate accounting and reporting, allowing them to make better...

  • Intermodal Account Manager

    3 weeks ago

    Montréal, QC, Canada Fuze Logistics Services Inc Full time

    **Intermodal Account Manager - Montreal Office** Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally. We are seeking a dynamic **Intermodal Account Manager** who can skillfully...

  • Account Manager

    4 days ago

    Montréal, QC, Canada Kerr Full time

    Operating Company: Kerr Location: Montreal,QC,CA Date Posted: November 18, 2024 Req Number: R5021327 As part of the Kerr sales organization, the **Account** Manager** will meet or exceed sales goals within an assigned territory. As a leading dental supplier, you will work with existing customers, while growing the customer base across multiple dental market...

  • Account Manager

    2 weeks ago

    Montréal, QC, Canada SKF Full time

    **Location**: - Montreal - Quebec **Industry**: - Sales & Customer Service **Job ID**: - 1423 **Date Published**: - 31-Oct-2024 **Salary**: - $81000 to $97000 Per Year **Account Manager*** Location: Greater Montreal, QC Area. **About SKF**: **SKF has been making the world spin since 1907!** SKF is an industry-leading manufacturer dedicated to a...

  • Strategic Account Manager

    2 months ago

    Montréal, QC, Canada Varonis Full time

    Job Title: Strategic Account Manager FLSA Status: Exempt Department: Sales Summary The Account Manager is responsible for selling and presenting Varonis’ products and services to current and net-new prospective enterprise accounts. The Varonis Account Manager will be aligned with a local Sales Engineer. The goal, as a team, will be to build a strong...

  • National Account Manager

    3 months ago

    Montréal, QC, Canada DMC Recruitment Full time

    National Account Management & Development - Toronto OR Montreal - Travel & Work from Home **National Account Manager - Retail** **Taymor (Canada)** **Location**: Montreal OR Toronto DMC is proud to partner with our long-term client, Taymor Industries Ltd., to identify an experienced industry professional for a key position within their business. Due to an...

  • Inside Channel Account Manager

    3 months ago

    Montréal, QC, Canada Fortinet Full time

    The Emerging Channel Account Manager will be responsible for facilitating both non-touch and Fortinet initiated revenue growth within targeted partner accounts. **Responsibilities**: - Responsible for meeting and exceeding direct quota assignments - Must expand Fortinet’s product portfolio within key accounts. - Must enable targeted accounts with product...

  • National Account Manager

    4 weeks ago

    Montréal, QC, Canada Terumo Medical Corporation Full time

    We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come. At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go...

  • Sales Account Manager

    2 weeks ago

    Montréal, QC, Canada Porcea Stone Inc. Full time

    We are a manufacturer and distributor of outdoor porcelain tiles. Our Porcea Elite Collection is made in Italy & designed for North America. We are looking to bring on a talented Area Sales Manager to join our team. Our company values hard work, team-effort, attention to detail, and employees that care about their work. **Requirements**: - **B2B sales...

  • Territory Account Manager

    1 month ago

    Montréal, QC, Canada Kohl & Frisch Limited Full time

    Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl &...

  • Regional Account Manager

    3 weeks ago

    Montréal, QC, Canada Likewize Full time

    Job Description: Likewize is searching for a Regional Account Manager to join our team in the Greater Montreal Area. In this role, you will be responsible for building strategic relationships with the retail and dealer sales teams of the partner in a specified region. Executing marketing promotions and training programs focused on increasing attach rate...

  • Manager Ofadvisory Services in Accounting and

    1 month ago

    Montréal, QC, Canada Forvis Mazars, Canada Full time

    Forvis Mazars is a global Top 10 audit and advisory network composed of two independent partnerships with over 40,000 people in more than 100 countries. Our firm in Canada, with offices in Montreal, Outaouais, and Toronto, brings together nearly 200 professionals offering a full range of services in the audit, accounting, tax, and advisory. **About the...

  • Strategic Account Manager

    1 week ago

    Montréal, QC, Canada Lightspeed Full time

    Hi there! Thanks for stopping by We’re looking for a Strategic Account Manager to join our Customers team in Montreal or Toronto. As a Strategic Account Manager at Lightspeed, you’re part of our NoAM Hospitality engagement team and your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed’s...