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Payments Enablement Specialist

4 weeks ago

Toronto, Canada PAR Full time

Hi there We're PAR and our purpose is:
**To deliver solutions that connect people to the restaurants, meals and moments they love.**

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we're off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us If it sounds like you belong here, we should meet

**Position Description**

We are seeking a Payments Enablement Specialist to help drive the growth of our Payments products. You will be responsible for the successful enablement and setup of payment customers from onboarding to go live.

You have an understanding of the payment industry and have a proven track record of working with various tiers of companies. You are a thought leader, pioneer and are a passionate individual who loves working in a dynamic, ambiguous, and fast paced environment in which managing multiple projects and priorities is the norm.

**What We're Looking For**
- 5+ years of experience working with enabling POS and payment technology for enterprise and SMB organizations including partners and vendors in the restaurant ecosystem
- Experience working in restaurant vertical, with SaaS companies or within the financial industry.
- Created solid relationships when talking with a customer, cross-functional partner or engaging with a diverse audience.
- Excellent written and verbal communication skills ability to simplify complex topics for broad audiences.
- Comfortable working independently in a fast-paced, data-driven, and entrepreneurial environment
- Strong analytical and quantitative skills; ability to analyze data and develop metrics to back up assumptions and evaluate outcomes.

**Why We Need You**
- Manage and maintain internal tools and systems to ensure proper billing of customers
- Maintain merchant credentials and system profiles in CRM Systems
- Support help desk team to ensure timely responses to customers RMA and open cases
- Manage customer VAR sheets and profiles
- Manage and maintain relationships with key customer/reseller contacts.
- Identify customer deployment needs and create an onboarding plan according to live plan
- Manage order fulfilment and inventory with third party vendor
- Effective work prioritization, scheduling, and escalations
- Manage relationship between internal and third-party onboarding teams
- Manage relationship between internal and third-party billing/invoicing teams
- Build mutually lucrative relationships with merchants and partners
- Identify opportunities for improvements in existing onboarding and fulfilment processes.
- Effective work prioritization, scheduling, and escalations.

LI-Remote

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you'd like more information about your EEO rights as an applicant, please click here.

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