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Director of Payment Operations
3 months ago
- Build and maintain tactical fraud mitigation strategies across a variety of payment fraud use cases and platforms.
- Track, evaluate, and mitigate fraud occurrences as they develop and prepare the enterprise for new fraud developments as they arise.
- Build and execute against a new chargeback resolution strategy, maximizing win rates, mimizing chargebacks, and delivering excellent customer experiences
- Approve ad-hoc custom price events for new merchants, recommend new pricing strategies, and automate pricing models where necessary.
- Define, implement, and maintain support flows, processes, and procedures to address and resolve in-market incidents and issues
- Collaborate with cross-functional teams including Product, Technology, Finance, Customer Service, InfoSec, and Compliance teams to help deliver and operate new payments products and markets
- Manage and grow the Payments Operations team within the financial services business unit organization that manages the day-to-day operations of our payment products
- Manage the relationships with the key third-party service providers & partners who are required to deliver these payments services to our customers
- Act as an escalation point for the Customer Service team to investigate customer issues
- Act as a subject matter expert for payments platforms; will be responsible for how these payment platforms are setup and configured to ensure all business requirements are met
- Expand and refine on custom pricing strategies for new merchants, including negotiating custom rates for larger customers at scale
- Oversee daily reconciliation and financial reporting for the Payments business, including migrating away from manual reconciliation in favor of more efficient processes.
- Fintech expert in the areas of operations, risk management, accounting and finance.
- Direct experience working with modern fintech / BaaS companies such as Stripe, Adyen, Worldpay, Fiserv, AirWallex, Plaid etc
- Influencer, partner, and leader who can work cross-functionally with Engineering and financial business teams across a company to set and deliver on product vision
- History of coaching high-performing teams who are motivated to do better and think bigger as a result of your leadership
- Data-driven mindset and highly analytical with the desire and ability to dig into metrics to derive insights and drive decisions
- Banking experience in acquiring and/or issuing, specifically as it relates to compliance, fraud and risk management
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years