Customer Service Manager

1 month ago

Lachine, Canada Surgmed Group Full time

**Résumé du poste**
En tant que Responsable du Service Client, vous superviserez l'équipe du service client et assurerez une excellente expérience client. Ce rôle implique la gestion des demandes des clients, la résolution des problèmes, et le maintien d'une image de marque positive.

**Tâches**
- Superviser et diriger une équipe de représentants du service client.
- Développer et mettre en œuvre les politiques et procédures du service client.
- Gérer les plaintes des clients escaladées et fournir des solutions.
- Surveiller les interactions avec les clients pour assurer la qualité du service.
- Former et intégrer les nouveaux membres du personnel du service client.
- Collaborer avec les autres départements pour améliorer la satisfaction globale des clients.
- Superviser la plateforme EDI, gérer les transmissions, configurer de nouveaux partenaires commerciaux et résoudre les erreurs.
- Gérer et résoudre les non-conformités.
- Superviser et développer les listes de prix clients, les accords de tarification, et les devis.
- Maintenir les listes de prix et les informations produits à jour dans les logiciels de vente/CRM/ERP.

**Exigences**
- Expérience préalable dans un rôle de supervision du service client.
- Excellentes compétences en communication et en relations interpersonnelles, avec la capacité d'interagir efficacement avec les clients et les membres de l'équipe.
- Bilingue en français et en anglais.
- Connaissance des techniques de développement de la formation pour l'amélioration du personnel.
- Familiarité avec les processus d'entrevue, d'embauche, et de formation.
- Capacité à gérer les demandes de tarification et à résoudre les problèmes rapidement.

**Job Summary**
As a Customer Service Manager, you will oversee the customer service team and ensure excellent customer experiences. This role involves managing customer inquiries, resolving issues, and maintaining a positive brand image.

**Duties**
- Supervise and lead a team of customer service representatives.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and provide resolutions.
- Monitor customer interactions to ensure quality service delivery.
- Train and onboard new customer service staff.
- Collaborate with other departments to improve overall customer satisfaction.
- Oversee the EDI platform, manage transmissions, set up new trade partners, and troubleshoot errors.
- Manage and resolve non-conformities.
- Oversee and develop customer price lists, pricing agreements, and quotes.
- Maintain up-to-date price lists and product information in Sales/CRM/ERP software.

**Requirements**:

- Previous experience in a customer service supervisory role.
- Strong communication and interpersonal skills with the ability to interact effectively with customers and team members.
- Bilingual in French and English.
- Knowledge of training development techniques for staff improvement.
- Familiarity with interviewing, hiring, and training processes.
- Ability to handle pricing inquiries and resolve issues promptly.

**Job Types**: Full-time, Permanent

Pay: From $68,000.00 per year

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Lachine, QC H8T 2P1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervising experience: 1 year (required)
- Customer service: 3 years (preferred)

**Language**:

- English (required)
- French (required)

Work Location: In person

  • Customer Service Representative

    2 days ago

    Lachine, Canada Incora Full time

    CUSTOMER SERVICE REPRESENTATIVE - At Incora we enable the Mission Critical by working with our customers to deliver value-added supply chain solutions. About us Incora (a merge of 2 companies’: Pattonair and Wesco) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase...

  • Area Sales Manager

    7 months ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Customer Service Representative

    4 months ago

    Lachine, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Lachine** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is...

  • Customer Service Representative

    2 months ago

    Lachine, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Lachine** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is...

  • HR Geo Services Specialist

    7 months ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Customer Success Manager

    3 hours ago

    Lachine, Canada Connex Telecommunications Inc. Full time

    We are seeking a self-motivated, experienced, and dedicated Customer Service Manager to join our team. This person should possess excellent customer service skills; these skills must be applied to both internal and external clients. A passion for technology will dictate success within our business sector. **Responsibilities**: VIP Customer Service...

  • Customer Service Representative

    6 months ago

    Lachine, Canada ANDRITZ AG Full time

    Job family: Sales, Marketing & Product Management- Business area: Service- Contract location: Lachine, Quebec, CA- Working location: Lachine- Location type: Office Location / Office-based- Contract type: Permanent- Job description: - Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful?...

  • Customer Service Representative

    2 days ago

    Lachine, Canada Harmony Movers Transport EZ Full time

    We are looking to hire a Full-time Customer Service Representative to join our dynamic team. This is the perfect position for anyone looking to work in a fast-paced environment that handles multiple clients at the same time. Must be bilingual (English and French) **Responsibilities**: - Data Entry - Customer service - Managing invoices and other...

  • Customer Care Manager

    3 weeks ago

    Lachine, Canada Surgmed Group Full time

    **À propos de nous**: Fondé en 1992 et basé à Montréal, au Canada, le Groupe Surgmed dessert les marchés canadiens et mondiaux des soins de santé avec des dispositifs médicaux de haute qualité à des prix compétitifs, le tout appuyé par un service client exceptionnel. Ensemble, nos trois entreprises uniques—Advanced Surgi-Pharm Inc., Batrik...

  • Bilingual Customer Service Representative

    4 hours ago

    Lachine, Canada Remco Full time

    Grow your career with Remco! A leader in the warehousing & distribution industry as a **Bilingual Customer Service Representative **for our team in Montreal. The Customer Service Representative is the engine of Remco! Providing excellent customer service is essential in this position. A great opportunity to join an amazing team supporting customer accounts...

  • Customer Service Specialist

    6 months ago

    Lachine, Canada HRS Global Full time

    **Position**: Customer Service Specialist **Reports to**: Director of Sales **Who we are** Founded in Montreal in 1995, HRS Global is always seeking to strike that perfect workplace balance with a fun environment, flexible work hours, coffee and snack station, ping pong table and lounge area to help get your creative juices flowing. We are an established...

  • Lachine Customer Counter 08:00 to 12:00

    3 months ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Customs Brokerage Rep I

    6 months ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Lachine, Québec Canada **Avant de postuler pour un emploi, sélectionnez votre préférence linguistique parmi les options** **disponibles en haut à droite de cette page.** **Description du poste** **Sommaire de la position** - Procède aux relâches et/ou confirmations des déclarations douanières à l'aide du...

  • Lachine Customer Counter 16:00 to 20:00

    3 months ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Manager, Customer Program I

    2 months ago

    Lachine, Canada Incora Full time

    Our Incora Story is really taking off - we’d love you to join us for the journey._ - We are currently seeking an exceptional customer service professional to join us.- Incora (a merge of 2 great companies’: Pattonair and Wesco) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and...

  • Bilingual Customer Service Associate

    7 months ago

    Lachine, Canada Silgan Plastics Full time

    For more than 50 years, Silgan Plastics has defined the plastic bottling industry from technical innovation to creative packaging solutions. No matter what your packaging needs, Silgan can and will handle them. From creation to commercialization, our customized approach to each customer's requirements is what sets us apart from the rest. **SUMMARY...

  • Csr (Customer Service Representative)

    3 hours ago

    Lachine, Canada Federal Steel Equipment Ltd. Full time

    **COMPANY DESCRIPTION** Federal Steel Equipment (FSE) is a third-generation family business, specialized in the distribution and integration of industrial storage solutions. We are looking for a Customer Service Representative to join our growing forward-thinking team. At FSE, communication is key; we will value your opinion and we all work together to...

  • Customer Service Representative

    7 months ago

    Lachine, Canada Nuvatek Distribution Full time

    **Job description** Nuvatek Distribution is a business to consumer and business to business retailer and a distributor of various types of consumer goods which are sold throughout Canada and the United States via eCommerce platforms, direct mail and sales representatives. We are currently seeking a Customer Service Representative to support the Direct-to...

  • Customer Service Representative

    2 months ago

    Lachine, Canada Transcat, Inc. Full time

    Overview: **Who we are—** Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in...

  • Customer Service Representative

    7 months ago

    Lachine, Canada RotoPrecision Inc. Full time

    **Customer Service Representative / Inside Sales (Lachine, QC)** Established in 1958, RotoPrecision Inc. is a privately held Industrial Distribution company based in Mississauga, Ontario with branch offices and stocking locations in Toronto, Montreal and Vancouver. RotoPrecision is the exclusive Canadian representative for numerous world-class manufacturers...