Customer Service Representative

6 days ago

Lachine, Canada Incora Full time

CUSTOMER SERVICE REPRESENTATIVE
- At Incora we enable the Mission Critical by working with our customers to deliver value-added supply chain solutions.

About us

Incora (a merge of 2 companies’: Pattonair and Wesco) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical supporting aerospace, space, industrial, and pharmaceutical markets.

 

We are now seeking CUSTOMER SERVICE REPRESENTATIVE,

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Employee Experience. We live by our values; Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.  

Qualifications - External

About you

As a Customer Service Representative, you will ensure the integrity of the data within the inventory management system and physical inventory are accurate in our internal system. This individual is required to actively engage through various information and systems as well as a formal communication across multiple customers the organization has. Additionally, this position requires to perform various processes such as: data entry, validating inventory traceability through integrates systems, reviewing order books, matching information from customer and internal portals.  Due to the criticality of your work, you need to have a strong accuracy for data entry, knowledge and understanding of warehouse work instructions, policies and procedures.

What'll you'll need

Respond with urgency and in a timely manner, as requested; be proactive in the approach to the assigned workload and business needs; and as trained. In addition, you will need:

- Excellent communication, be a true team player and take pride in your work everyday
- Ability and experience to work through account management problems involving multiple variables in standardized situations
- Customer service skills to provide the best service in diverse situations
- Minimum of 1-year previous experience in system portals data entry, preferred in aerospace industry 

In return we will offer

An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.
- Vacation, Personal/Sick time, Paid Holidays
- Medical, Dental, Vision Health Benefits Available (Shared employer/employee costs)
- Retirement Savings Plans
- Company Sponsored Life Insurance
- Voluntary Life Insurance
- Supplemental Insurance Available - Critical Illness.
- Referral Award Program

*

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

For US applicants: Incora is currently required to comply with the White House E.O. 14042 and the Safer Federal Workforce Task Force issued COVID-19 Workplace Safety: Guidance for Federal Contractors and Subcontractors. Under these requirements, all new employees will be required to comply under full vaccination for COVID-19, and/or have an approved exemption for medical or religious accommodation.

Interested in joining us and becoming part of the Incora story

Pay: $1.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

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