Csr (Customer Service Representative)
3 weeks ago
**COMPANY DESCRIPTION**
Federal Steel Equipment (FSE) is a third-generation family business, specialized in the distribution and integration of industrial storage solutions.
We are looking for a Customer Service Representative to join our growing forward-thinking team. At FSE, communication is key; we will value your opinion and we all work together to help our clients grow and reach their objectives.
We’re a sales organization so we love creating new and healthy relationships internally as well as externally.
If you want to be part of a company that is trying to change the standards in a competitive and growing marketplace; if you are ambitious, independent, and want to make a difference, then join us in this adventure
**JOB DESCRIPTION**
**_Scope of Position_**
The Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The CSR will also help sales team with the aid of estimation department prepare and send quotation to clients, enter orders and relay job status to clients.
Federal Steel Equipment is a private firm with well-developed and extensive client and supplier relationships.
**_Functional Tasks_**
The responsibilities of the position include:
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Prepare small quotes and orders in the ERP system.
- Validate purchase orders, work orders, installation plans, and installation schedules with clients and installers (for smaller jobs).
- Prepare and submit documents and certificates related to orders/projects as required
**_Desired Competencies_**
- Demonstrated abilities to communicate effectively and diplomatically
- At ease in a dynamic environment, embraces change, and has a desire to learn and grow
- Ability to prioritize work
- Detail oriented
- Ability to work and solve problems autonomously or in a team
- Ability to solve problems and know when to escalate issues
**_Desired Experience and Education_**
- Minimum 3 years of experience in a similar role
- Knowledge of industrial shelving, racking, and space management solutions is considered an asset
- Experience with coordinating logistics, installations, and/or construction sites is considered an asset
**_Skills and Abilities_**
- Bilingual (English and French), oral and written
- Proficiency using Microsoft Office, specifically Excel, Teams, and Outlook
- Ability to read technical drawings; ability to use CAD or CAE (Computer Aided Engineering) would be an asset.
**Job Types**: Full-time, Permanent
**Salary**: $41,600.00-$47,840.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Lachine, QC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 3 years (preferred)
**Language**:
- French (required)
- English (required)
Work Location: Hybrid remote in Lachine, QC
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