Customer Service Specialist

7 months ago


Lachine, Canada HRS Global Full time

**Position**: Customer Service Specialist

**Reports to**: Director of Sales

**Who we are**

Founded in Montreal in 1995, HRS Global is always seeking to strike that perfect workplace balance with a fun environment, flexible work hours, coffee and snack station, ping pong table and lounge area to help get your creative juices flowing.

We are an established & evolving company thanks to our creativity and high-value team. We also benefit from an office in China to facilitate our fast-paced market needs.

Our core business is dealing with importation, distribution, marketing and sales of a large variety of products across Canada. Product groups include: personal ELECTRONICS& accessories, headphones speakers and other audio, video, cellular accessories, PET products-accessories & snacks, picture FRAMES, small home APPLIANCES, roller shades & BLINDS, various games and kids’ TOYS.

**Where you come in**

Are you someone looking to be part of a team and contribute to continuous improvements?

You have a self-motivating spirit that likes to get things done? This is a chance to join an innovative company that just keeps on growing.

Reporting to the Director of Sales, the incumbent is accountable for supporting the needs and requests of sales reps and customers. In this capacity he/she is responsible for communicating with customers and sales reps. Responsible for the sales orders process and reporting.

**Responsibilities**
- Respond to customer / sales team inquiries regarding:Products, pricing, and availability

Invoice/Sales Order inquiries:
Order follow up with Transporters.
Maintaining the company / customer price lists.
- Sales Orders Processing:Liaison with warehouse / sales team for orders, returns and follow up.

Work with Credit, Claims and Invoicing departments. for order processing.
New Account Creation
- Generating Sales Reports

Daily / Weekly / Monthly Report CreationProduct KPI’s
Customer KPI’s
Updating the Daily Open Order Excel Spreadsheet
Trade Show Documents
Listing Sheets

**Minimum Qualifications required for the Position**:
Three years’ experience in a similar position

Strong time management and organizational skills with attention to detail

Must be proficient in Office 365, especially Excel

Experience with an ERP is a must

Knowledge of SAP Business 1 is an asset

Bilingual in English and French (written and spoken)

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
All the necessary precautions are taken to alleviate Covid-related concerns

Work Location: In person



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