Manager, Customer Program I

4 weeks ago

Lachine, Canada Incora Full time

Our Incora Story is really taking off - we’d love you to join us for the journey._
- We are currently seeking an exceptional customer service professional to join us.- Incora (a merge of 2 great companies’: Pattonair and Wesco) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.- With a strong foundation in the aerospace and defense markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.- We pride ourselves on offering:
- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency
- Our people make us unique, and we offer an Outstanding Employee Experience.- We live by our values; Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.- The Manager, Customer Program I is accountable for ensuring the strategic objectives of the Program are developed, implemented and consistently executed to provide error-free, on-time delivery of high-quality products and optimum program profitability, while actively cultivating and sustaining valuable customer and supplier relationships. This role is responsible for orchestrating the above by continuously providing effective leadership in the areas of administration, infrastructure, and the development of efficiencies, process improvements and personnel, in support of a JIT Forward Stocking Location(s) (FSL). Additionally, responsibility includes ensuring streamlined operations, facility organization and competent personnel, in strong support of internal and external partnerships, fostering an atmosphere of trust and engagement through clear communications of individual and team accountabilities.- You will need to- Continuously promote and maintain positive working relationships with customers and suppliers to achieve the best exposure in the market, ensuring all opportunities to provide value-added services to customers are actively pursued and negotiated
- Direct Program operations, including inventory/stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s)
- Manage and maintain Program budgetary compliance and recommend annual budget changes, as needed
- Plan, direct and prioritize JIT FSL facility workflow and Project & Life Cycle strategies to manage a consistent and timely flow of inventory, in direct response to customer specifics and ship date requirements
- Manage the department staff to ensure a high-level of service to customers; ensuring the staff works well as a team; direct employees toward goals and objectives
- Lead by example and provide strong managerial support and guidance to facility teams, offering effective administrative guidelines, clear work instructions, policies and procedures
- Coordinate and ensure all team members are provided with current program information, technical access, and the equipment and tools necessary to perform the job accurately and efficiently
- Implement, oversee and document the training of all AS9100 requirements and Quality Work Instructions for existing, as well as new process improvements and customer-specific requirements
- Actively promote and engage facility staff in critical thinking regarding continuous JIT Program process improvements by gathering teams together to discuss program strengths, deficiencies, and opportunities for enhancements
- Respond, investigate and immediately resolve communication failures or process deficiency claims against the
- Ensure document controls, processing and recordkeeping are in compliance with local, State and Federal regulations, as well as Wesco recordkeeping policies, including, but not limited to training records, transaction reports and customer communications
- Uphold Customer on-site policies and compliance procedures, as applicable, in addition to Wesco policies and procedure
- Conduct Supervisor performance evaluations (if applicable) or monitor employee performance evaluations and identify relevant coaching needs; approves all employee wage changes and promotions, in accordance with budgetary restrictions and compensation policies
- Create, compile and analyze workflow, time and labor reports to recommend organizational changes and effective process improvements, where needed, and to meet current and projected commitments
- Manage, coordinate or designate onsite FSL facilities, equipment and real estate maintenance

  • Customs Brokerage Rep I

    5 months ago

    Lachine, Canada SCC UPS SCS, Inc. Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Contract Inventory Planner I

    1 month ago

    Lachine, Canada Incora Full time

    Our Incora Story is really taking off - we’d love you to join us for the journey._ We are currently seeking an exceptional customer service professional to join us as a Contract Inventory Planner. As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. The Contract Inventory Planner I is...

  • Maintenance Technician I

    2 months ago

    Lachine, Canada CBRE Full time

    **Maintenance Technician I** **Job ID** - 186685**Posted** - 25-Sep-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Engineering/Maintenance, Facilities Management, Project Management **Location(s)** Lachine - Quebec - Canada Chez **CBRE Global Workplace Solutions (GWS)**, la sécurité constitue notre priorité absolue!...

  • Customer Service Manager

    2 weeks ago

    Lachine, Canada Surgmed Group Full time

    **Résumé du poste** En tant que Responsable du Service Client, vous superviserez l'équipe du service client et assurerez une excellente expérience client. Ce rôle implique la gestion des demandes des clients, la résolution des problèmes, et le maintien d'une image de marque positive. **Tâches** - Superviser et diriger une équipe de représentants...

  • Buyer

    2 months ago

    Lachine, Canada Incora Full time

    Our Incora Story is really taking off - we’d love you to join us for the journey._ We are currently seeking an exceptional customer service professional to join us as a Buyer I As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. Incora (a merge of 2 great companies’: Pattonair and Wesco)...

  • Calibration Technician I

    6 months ago

    Lachine, Canada Transcat, Inc. Full time

    Aperçu: Qui sommes-nous... Transcat est une entreprise dynamique, innovante et en croissance qui a été reconnue comme le principal fournisseur de services d'étalonnage et de conformité en Amérique du Nord et au-delà. Avec plus de 1 000 employés, dans des rôles techniques, de conseil, opérationnels, de ventes, de finances et d'entreprise, nous...

  • Technician, Service\technicien(Ne) de Service

    6 months ago

    Lachine, Canada Samuel, Son & Co., Limited Full time

    **Responsibilities**: - Proficient in Field Service activities concerning assigned relevant equipment sold by SPSG - Responsible for continuous growth as a representative of Samuel PSG. - Active in the advancement of products/Service marketed by SPSG - To, at times, work with Sales and/or on teams concerning commercial projects, demonstrations, trials, and...

  • Customs Brokerage Rep I

    5 months ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Lachine, Québec Canada **Avant de postuler pour un emploi, sélectionnez votre préférence linguistique parmi les options** **disponibles en haut à droite de cette page.** **Description du poste** **Sommaire de la position** - Procède aux relâches et/ou confirmations des déclarations douanières à l'aide du...

  • Customer Service Representative

    6 months ago

    Lachine, Canada Brenntag Canada Full time

    **About Brenntag Canada** Brenntag Canada is a subsidiary of Brenntag, the global market leader in full-line chemical distribution headquartered in Essen, Germany. We are a leading distributor of specialty and commodity chemicals to major Canadian resource and manufacturing industries. With more than 100 years of history and experience, our commitment to...

  • Customer Account Manager

    6 months ago

    Lachine, Canada Sticky Media Full time

    Sticky Media is currently seeking an experienced and motivated Account Manager to join our team and develop and maintain client relationships and sales accounts. Under the direction of the Sales Director, the Account Manager is responsible for engaging and maintaining the relationship with established key customers and suppliers. **Responsibilities**: -...

  • Domenstic Specialist I

    6 months ago

    Lachine, Canada Ceva Logistics Full time

    CEVA Logistics is one of the leading logistics companies globally, with over 1,300 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level...

  • Domenstic Specialist I

    6 months ago

    Lachine, Canada Ceva Logistics Full time

    CEVA Logistics is one of the leading logistics companies globally, with over 1,300 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level...

  • Customer Service Representative

    4 weeks ago

    Lachine, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Lachine** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is...

  • Customer Service Representative

    3 months ago

    Lachine, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Lachine** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is...

  • Clerk for Customs Department for Ground Transport

    2 months ago

    Lachine, Canada Services Trans-West Full time

    You want to work for an established company, where you can grow. You want to work for company that will respect you. Trans-West is the company! **We are looking for a customs clerk that will ensures that customs papers and any other relevant documents are in order.** - Responsible for coordinating documentation required by US and Canadian...

  • Customs Brokerage Representative Ii

    6 months ago

    Lachine, Canada SCC UPS SCS, Inc. Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Customs and Logistics Specialist

    6 months ago

    Lachine, Canada Siemens Energy Full time

    **A Snapshot of Your Day** Customs and Logistics Specialist is responsible for coordination of all in-bound and outbound logistics requirements to satisfy engine build programs. This role is responsible for controlling, coordinating, and monitoring all aspects of Siemens Energy Canada (AGT) traffic. **How You’ll Make an Impact** - Coordinate all factory...

  • Customer Technical Representative

    5 months ago

    Lachine, Canada Siemens Energy Full time

    **Customer Technical Service Representative** **A Snapshot of Your Day** As a Customer Technical Service Representative for the Power Turbine portfolio, you will be responsible for the timely delivery of the work instructions and technical reports for the value stream. You will coordinate and host all aspects associated with any customer witness points...

  • Customs Brokerage Representative

    6 months ago

    Lachine, Canada SCC UPS SCS, Inc. Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Customer Service Representative

    6 months ago

    Lachine, Canada RotoPrecision Inc. Full time

    **Customer Service Representative / Inside Sales (Lachine, QC)** Established in 1958, RotoPrecision Inc. is a privately held Industrial Distribution company based in Mississauga, Ontario with branch offices and stocking locations in Toronto, Montreal and Vancouver. RotoPrecision is the exclusive Canadian representative for numerous world-class manufacturers...