Parts Manager

5 months ago

Burlington, Canada Strongco Full time

**Province**: Ontario
**Branch**: Burlington
**Employment Type**: Full Time
**Number of Positions**:1

**SUMMARY**

Being a highly motivated team player to ensure Strongco surpasses our customer’s expectations by completing the duties required in a professional and timely manner. Overall responsibility for the safe, effective, clean, organized and professional performance management of the Parts/Warehouse operations at all times.

**DUTIES AND RESPONSIBILITIES**
- Emphasis on increasing revenues and customer service by improving Parts and Warehouse operating efficiencies through processes in the Parts department;
- Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department.
- Responsible for all Parts and Warehouse activities.
- Responsible for Parts sales budget and increasing parts sales through up selling and building customer relations in the Parts Dept.
- Support the Service Department with all parts orders, quotes, and inquiries.
- Ensure customer accounts in good standing before placing parts orders.
- Utmost importance is **SAFETY **in all Parts and Warehouse operations.
- Maintain contact with Volvo and other vendors.
- Source parts that are no longer available from OEM.
- Keep Branch Manager informed of any problems or issues with parts orders.
- Keep Branch Manager informed with any customer issues that arise from the Parts Dept.
- Keep ongoing physical inventory of all warehouse inventory.
- Process improvement - job flows, measure and monitor processes verses KPI’s and parts standards;
- Training of parts and warehouse staff of their job roles and coaching to be more than parts order takers, to be parts salesmen.
- Deal with parts customer disputes.
- Parts marketing - promote and sell Strongco Parts Department;
- Organize and upkeep of warehouse.
- Inventory control at Branch level.
- Responsible for backorder Management/Parts transport/Logistics/Shipping/Receiving/Parts storage/Filing/Reporting.
- Processing Parts Dept. and Warehouse time cards and expenses.
- Cost justification of equipment to tear down for used parts;
**Health and Safety**:It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.

**CORE COMPETENCIES**:

- Post-secondary education would be an asset.
- Exceptional organizational skills.
- Must possess excellent written and oral communication skills.
- Proficient with time management skills a must.

**EDUCATION/TRAINING**:

- Minimum of 5 years of Parts experience.
- Past supervision experience.
- Knowledge of Parts counter process.
- Knowledge of Warehousing practices.
- Knowledge of Vendor systems.
- Knowledge of administrative practices.
- Knowledge of the Heavy Equipment industry is an asset.
- Prior Parts management an asset.

**MINIMUM JOB REQUIREMENTS**:

- Work is done within the branch (mainly Parts Department and warehouse);
- Work requires a moderate amount of physical effort and includes bending, kneeling and walking;
- Personal protective equipment supplied by Strongco must be worn when performing work;
**_HEALTH & SAFETY:_**

It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.
- Strongco will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Strongco will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs._

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