Bilingual Communications Officer
7 days ago
**Division & Section**: Communications Unit
**Job Type & Duration**: 18-month contract, 36.25 hours per week
**Affiliation**: Canadian Office and Professional Employees Union (COPE) Local 343
**Open positions**: 1
**About the role**:
The Ombudsman is an independent, non-partisan Officer of the Ontario Legislature, appointed by all parties, whose role is to ensure that the provincial government and public sector serve people in a way that is fair, accountable, transparent and respectful of their rights. The Office of the Ontario Ombudsman takes complaints about the administrative decisions and actions of more than 1,000 public sector and government bodies in Ontario, as well as French language services and services provided in the child protection sector.
The Communications Officer works in both English and French. They are responsible for producing bilingual communications materials, developing website and social media content (print, digital, and video), planning and co-ordinating events, monitoring traditional and social media, and supporting outreach efforts. The Communications Officer reports to the Manager, Communications, Generalist Unit.
**Key responsibilities include, but are not limited to**:
- Monitoring a wide variety of English and French media regularly to ensure the Office is informed of news and developments relevant to its operations, as well as analyzing and reporting on media coverage.
- Liaising with media and providing communications support for media inquiries as needed, including issuing press releases and organizing press conferences.
- Supporting as needed in the design, production and publication of materials, and in developing new products and content that promotes and explains the work of Ombudsman Ontario to the public and to jurisdictional bodies.
- Developing and analyzing social media posts, campaigns, and website content, as well as contributing to strategies to build engagement. Preparing analytical reports based on website traffic and social media activity.
- Drafting and editing a wide variety of written materials, such as speeches, briefings, key messaging, digital content, press releases, and reports.
- Participating in outreach activities by organizing events, conferences and other activities to promote the work of Ombudsman Ontario. Seeking out and identifying potential outreach opportunities, and attending in-person events.
- Providing support for staff for speaking engagements, presentations or education sessions.
**Knowledge and experience**:
- A post-secondary degree in communications, journalism or a related field
- At least three years’ work experience that includes producing communications materials, liaising with media, and planning and participating in outreach
- Solid writing and editing skills in English and French (must be fluent in both languages)
- Experience in event planning; adept at co-ordinating logistics and liaising with outside organizations, and skilled at on-site event management and troubleshooting
- Skills in video editing, website management, and analytics tools will be considered an asset
- Proven experience developing and providing visual presentations
- Expertise in social media, traditional communications and media relations, in English and French
- Experience working with diverse populations to ensure culturally appropriate and inclusive communications will be considered an asset
- Experience working in the public sector, or for an Ombudsman or Officer of the Legislature or other oversight body, will be considered an asset.
**Required skills and competencies**
- Ability to distill complicated and nuanced ideas into plain language
- Skilled at managing competing priorities in a busy environment, with strong attention to detail
- A self-starter, capable of working independently as well as in a small team
- Exceptional interpersonal skills, including a high degree of comfort when responding to inquiries from members of the media, the public or interest groups
- Reliable and demonstrate excellent judgment, as well as a high degree of initiative and discretion
- Ability to travel within Ontario as required.
**Additional requirements**
- Please include a cover letter with your résumé, describing your experience/achievements working in Communications and why you are interested in a role with Ombudsman Ontario.
**_ In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process, please contact us._**
**_We thank you for your submission, however, only applicants selected will be contacted._
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