Customer Care Specialist

5 months ago

Woodbridge, Canada Quench USA Full time

**About Quench Canada**

Quench Canada (a subsidiary of Culligan) is the brand that helps our growing and forward-thinking companies keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including filtered water, ice, and even sparkling water. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to thousands of businesses across the country.

**Values**:
**Culligan as One**

**Customers come first**

**Commitment to Innovation**

**Courage to do what's right**

**Consistently deliver exceptional results**

**We are looking for a People Person Rockstar to join our growing team**

Reporting to the Customer Care Manager, The **Customer Care Specialist** will ensure delivery of world class customer service through fast and accurate processing of general customer care requests including retention, general troubleshooting, and service order creation. The Customer Care Specialist will strive to build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty. If you are great with people, ready to learn and want to take on a new adventure we want to hear from you

**What you are great at doing**:

- Provide world-class customer service on every customer contact
- Field customer inquiries via phone or through electronic inquiries
- Exceed customer expectations by quickly and accurately resolving customer issues upon presentation or expedite the issues in accordance with established processes
- Handle and resolve customer complaints
- Meet/Exceed all position key performance indicators/metrics (KPI’s)
- Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure
- Mentor and guide other members of the Customer Care team, when needed
- Maintain regular and reliable attendance

**What you need to be successful**:

- 1+ years of customer experience in a fast past environment **(retail, restaurant, new graduate etc. great)**:

- Past Customer Service / Retention Case Management experience in an office environment is a plus
- Excellent communication with customers that help and promotes resolutions

**What you bring to the team**:

- Enthusiasm and an entrepreneurial spirit
- A natural multi-tasker with the ability to switch gears
- Excellent verbal and written communication
- Excellent organized with good time management
- Exceptional problem solving
- Strong general computer and Office suite
- Ability to work both independently and as a team player

**We offer**:

- Competitive salary with excellent incentives
- Comprehensive benefits package including vision, dental
- RRSP Matching programs
- Hybrid workplace - in office and work from home

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