Summer Customer Service Specialist
7 months ago
Paving a Brighter Future Together_
**Who we are**:
**What we offer**:
We offer a comprehensive compensation package, which includes:
- A Competitive Wage
- Employee & Family Assistance Plan
- Company Sponsored Events
- Wellness Program
- Training & Development
**About the opportunity**:
To meet the needs of our constantly evolving clientele, Best Way Stone is looking for an energetic, positive and team oriented Summer Customer Service Representative to join our Customer Service Team. As a vital member of the team, the Summer Customer Service Representative supports customers by providing knowledgeable information, answering questions and responding to grievances. Located at our Head Office in Woodbridge, the Summer Customer Service Representative will be responsible for acting as a liaison between Best Way Stone and its customers.
- Post-secondary education in progress.
- Demonstrated prior customer service or related experience.
- Proficiency in Mandarin and English, both oral and written, is an asset.
- Ability to use basic math skills.
- Excellent customer service skills
- Ability to understand and follow instructions.
- Ability to multi-task and work in a fast-paced environment
- Ability to work independently as well as within a team.
- Ability to provide regular and predictable attendance.
- Strong computer skills
- Ability to lift 50 pounds.
- To be successful in this role, you will:_
- Have a mindset of problem solving, clear communication and creating a respectful team environment.
- Have an ability to organize and manage detail work, as well as work independently and balance multiple tasks.
- Be self-motivated with an interest in continual learning/training.
- Be reliable and punctual.
- Be able to work independently, as well as part of a team.
- Be able to make quick decisions in a fast-paced environment.
- Some of the responsibilities for this role include:_
- Promoting good customer relations
- Providing premier customer satisfaction with a friendly demeanour.
- Entering purchase orders, confirming order dates, taking phone orders and entering phone and fax orders into the computer system.
- Perform tractor-trailer checks to ensure load accuracy before delivery.
- Being responsive and timely, and displaying a caring attitude
- Answering or finding the answers to customer questions
- Process all cash and credit card transactions.
- Assisting with completion of special projects as needed and assigned.
This is a seasonal position from May-September. This position will require Saturday hours as well.
Thank you for your interest in Best Way Stone. Only those who are selected for an interview will be contacted.
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