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Office Administrator- Contract Position
4 weeks ago
**Summary**:
A unique administrative customer service role with an incentive
**MAJOR RESPONSIBLITIES**:
Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions
Prepares bank deposit for cheques received and credit card payments; Follows up with Head Office
Solves residential account issues
Manages customer files; Ensures filing is current
Schedules Route Managers one-time work and home services; Ensures follow up calls are complete to guarantee customer satisfaction
Ensures month end is completed
Checks missing tag reports
Orders office supplies
Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)
Offers support to Branch staff as directed by his/her Manager
**SKILLS AND EXPERIENCE**:
One or more years of customer service, receptionist, or administration related experience
Written and verbal communication, interpersonal and support skills
Able to use all related hardware and software
Inside sales experience an asset
Strong organizational skills
Team player
Strong attention to detail and high level of accuracy
HP
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