Community Manager

2 weeks ago


Aldergrove, Canada Bellevue Park Senior Living Full time

Bellevue Park is a new senior living care home in Aldergrove that is family owned and operated. A private pay care home that allows for customizable care. We encourage you to take advantage of offered activities that fit your passion with new ones to be discovered. Activities are designed based on your needs and to bring people together in a safe environment. Every day you’ll have the opportunity to socialize with others and enjoy the multiple benefits of our activity programs. It’s a Fact that we humans are social creatures and need social interactions as they are essential to every aspect of our health. Social isolation can cause heart break, depression, poor sleep quality, among other health issues.

Our goal is simple; we want to provide senior citizens with the absolute best in senior living. We implement enthusiasm from within allowing us to develop a multitude of environments where loving dignified care is not the goal, it’s the standard. Our mission to enrich the lives of our residents through extraordinary experiences. We believe everyone deserves a great life. Spending time doing more of what you love and what truly makes you happy is one of your top focuses.

Everyone deserves a great life. That is why Bellevue Park Senior Living focus on engaging, socially connected programs that enable our residents to thrive.

**Community Manager**

Reporting to: Ownership
Start Date: ASAP

**Job Summary**:
This role involves managing the pre-opening process, driving a strong sales program, coordinating various departments, and ensuring a smooth transition from construction to operational readiness. The Pre-Opening Community Manager is a key leadership position, requiring excellent organizational, communication, and problem-solving skills to ensure the successful launch of the business.

**Responsibilities (Pre-Open)**

Pre-Opening Planning: Develop and execute a comprehensive pre-opening plan, including timelines, budgets, and resources required for a successful launch.

Team Recruitment and Training: Recruit, hire, and train a competent and skilled team. Provide guidance and support in developing employee training programs and ensure everyone’s ready for day one.

Department Coordination: Collaborate with various departments and contractors including culinary, housekeeping, sales & marketing, maintenance, finance and activities to ensure a seamless experience for new residents.

Community Readiness: Ensure all aspects of the establishment, such as facilities, equipment, technology systems, and supplies, are in place and operational before the official opening.

Standard Operating Procedures (SOPs): Develop and implement SOPs across all departments to ensure consistent service quality, operational efficiency, and compliance with regulatory standards.

Vendor Management: Identify and liaise with vendors and suppliers to negotiate contracts, secure the necessary resources, and maintain ongoing relationships.

Marketing and PR: Collaborate with the marketing team to develop pre-opening marketing strategies and campaigns to create buzz and generate anticipation among the target audience.

Budgeting and Financial Management: Work closely with ownership to establish pre-opening budgets, monitor expenses, and ensure cost-effective practices.

Quality Assurance: Implement quality control measures to maintain high standards of service, cleanliness, safety, and customer satisfaction.

Compliance and Licensing: Ensure compliance with all applicable regulations, permits, and licenses required for the establishment's operations.

Stakeholder Management: Maintain open lines of communication with owners ensuring they’re apprised of all pertinent information.

Troubleshooting: Identify and resolve any issues or challenges that may arise during the pre-opening phase, utilizing effective problem-solving skills and decision-making

**Responsibilities (Post-Open)**

Operations Management: Oversee the day-to-day operations of the senior living residence, ensuring smooth functioning of all departments, including dining services, housekeeping, maintenance, and resident care.

Resident Experience: Ensure a high level of resident satisfaction by maintaining open lines of communication, addressing concerns, and implementing programs and activities that enhance the quality of life for residents.

Team Leadership: Provide guidance and support to department heads and team members, fostering a positive work culture, and encouraging professional development.

Financial Performance: Monitor financial performance, review monthly financial statements, and implement strategies to achieve revenue goals while managing expenses.

Regulatory Compliance: Ensure ongoing compliance with all applicable regulations and maintain necessary licenses and certifications.

Risk Management: Implement and maintain effective risk management protocols to ensure the safety and well-being of residents and staff.

Continuous Improvement: Identify opportun


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