Bilingual Customer Service Representative
7 days ago
**JOB TITLE**:Bilingual Customer Service Representative - Repairs
**ROLE REPORTS TO**:Director of Operations, Canada
**JOB LOCATION**: Mississauga, ON **(Onsite)**
**ABOUT US**
CONMED Corporation is a progressive, global medical device company, operating in 20 countries. Through thoughtful leadership, innovation, and teamwork, we are changing the future of healthcare. Our 3,500 employees worldwide make meaningful contributions, positively impact the business, and advance in their careers as our company and product portfolio grows.
We are a leader in Orthopedics, General Surgery, Gynecology, Gastroenterology, Pulmonology, and Anesthesiology and our employees enjoy challenging and diverse job opportunities across these varied specializations. CONMED is headquartered in the United States. We operate throughout Canada, with an office in Mississauga, Ontario, as well as 18 additional countries globally. Our international presence includes more than 20 locations throughout Europe, Australia, Latin America, Asia, North America, and the Middle East.
**JOB DESCRIPTION**
**KEY RESPONSIBILITIES**
- Creating service requests for incoming repairs.
- Opening loaner requests and processing.
- Provide customers with estimated timelines (ETAs) for repairs.
- Billing and invoicing parts & scope orders.
- Issue quotes to customers and share copies with the sales team.
- Perform other duties as assigned.
- Processing approved repair, and exchange quotes.
- Liaise with internal departments (e.g., customer service, evaluation, consignment, warehouse) to ensure smooth operations.
- Following up on outstanding quotes, loaners with sales reps and customers.
- Perform other duties as assigned.
**REQUIREMENTS**
- University or college degree, or equivalent work experience.
- 2-3 years working in a customer service role, in a bilingual role.
- Strong organizational skills with the ability to prioritize tasks effectively in a dynamic setting.
- A strong sense of urgency, commitment, and excellent relationship-building skills.
- ** Display strong, written, and oral communication skills in both English and French.**
- Effective follow-up abilities and self-motivation to deliver results.
- Oracle system knowledge is a plus but must be well versed in Office programs especially Excel.
**WHY CHOOSE CONMED?**
Not only is CONMED Canada recognized as a Great Place to Work**®** but it also offers a wide array of perks and benefits to fit your unique needs
- Competitive Compensation
- Employer funded Health and Dental Benefits and Extended Healthcare Services
- Employer Funded Pension Program
- Mentoring and Career Development Programs and Opportunities
- Health Care Spending Account
- Lifestyle Spending Account
- 3 Weeks’ Paid Vacation to Start
- 5 Paid Wellness Days
- “Dress For Your Day” Dress Code Attire
- Flexibility/Hybrid Work Model
- Social Activities
- Employee Recognition Program and Events
- Education Reimbursement
- An Inclusive and Engaged Work Environment
CONMED is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment
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