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Disclosure Processing Clerk

1 month ago

Kingston, Canada Ministry of Health Full time

Are you a driven individual with a strong work ethic, excellent keyboarding skills and an eye for detail? If so, consider this opportunity with the Ministry of Health, Claims Services Branch, where you will process third party and individual requests to disclose personal health information and respond to inquiries from the public, lawyers, internal and external stakeholders on legislation, guidelines, policies and procedures that are used to make decisions on disclosures.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: In this role, you will, as part of a team:

- Receive, log and track requests for personal health information.
- Review source documents to determine the nature of the request, research records and accurately input information into data fields.
- Identify missing requirements and request additional information for decision making.
- Process search and retrieval requests using electronic recording and tracking systems.
- Prepare documents for disclosure and file completed documents.
- Provide high level of customer service through interactions with a variety of people.
- Make decisions and resolve issues by determining appropriate actions and following up on information.

**How do I qualify?**:
**Analytical and Organizational Skills**:

- You demonstrate analytical and research skills and attention to detail to update and retrieve statistical data, and identify and correct errors;
- You have proven organizational and time management skills to work under pressure and meet operational goals;
- You can determine priorities among conflicting demands, and process large volumes of data with a high accuracy level within deadlines.

**Computer Skills**:

- You have excellent computer skills to maintain statistical data, perform tracking functions and generate reports;
- You have demonstrated keyboarding skills and knowledge of data entry procedures;
- You are proficient with word processing and database software.

**Technical Skills and Knowledge**:

- You have knowledge of the Freedom of Information and Protection of Privacy Act and the Personal Health Information Protection Act to process requests and prevent privacy breaches;
- You can understand legal terminology to ensure compliance with legal requirements.

**Communication and Customer Service Skills**:

- You have strong communication, interpersonal, customer service and conflict resolution skills to respond to inquiries and provide information to clients ensuring confidentiality;
- You have teamwork skills and ability to develop effective working relationships with all levels of staff, clients and stakeholders.

**Additional Information**:
**Address**:

- 1 Temporary, duration up to 12 months, 49 Place D'Armes, Kingston, East Region, Criminal Record Check

**Compensation Group**:

- Ontario Public Service Employees Union- Understanding the job ad - definitions**Schedule**:

- 3.7**Category**:

- Administrative and Support Services**Posted on**:

- Thursday, February 16, 2023**Note**:
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
- T-HL-195027/23

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