Customer Experience Representative

2 months ago

Acton, Canada Dufferin Concrete, A CRH Company Full time

Job ID: 480410

Work Type: Full Time

**It is a great time to join the CRH Canada team CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.**

**We are building a world
- class team. Make your mark**

**You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.**

**Dufferin Aggregates, a divison of CRH Canada is looking to hire**

Reporting to the Customer Experience Team Lead, the Customer Experience Representative (CER) is responsible for delivering an exceptional customer experience through various touch points. As the first point of contact the CER must be able to enter customer orders accurately and courteously, while leveraging a high level of industry knowledge. The CER is responsible for handling a variety of customer inquiries, including COD pricing, product questions, adjustments to ongoing orders, troubleshooting delivery issues and communicating with the various internal teams, in order to ensure seamless on-time delivery. Various administrative duties may be assigned based on departmental needs.

**Position Responsibilities**:

- Serve as the main point of contact for account and COD customers throughout the ordering process.
- Accurately enter new orders and changes into operating system
- Order monitoring & Customer communication
- Respond to customer inquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
- Work closely with Scale Operators & Sales to ensure customer commitments can be achieved.
- Handle customer concerns/inquiries, troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
- Schedule same/next day orders and trucking to optimize truck utilization.
- Execute freight procurement & onboarding new vendors.
- Support and promote various digital solutions (Customer Portal, E-ticketing, TREAD, Website)
- Assist the Customer Experience Lead with the identification and implementation of cost savings and value creation opportunities.
- Utilization of vendor scorecard
- Support sales with timely data to pass on and collect FSC, wait times and balance dues.
- Serve as the main point of contact for COD customer orders and pricing.
- Support Order to Cash efficiency through attention to detail & timely correction to errors.
- Assist and participate in new initiatives and projects.
- Administrative duties as required.

**Position Requirements**:

- Proficient in Microsoft Office, Google Earth and web-based services
- Prior DFA Dispatch experience is preferred.

**Educational Criteria**:

- Secondary School Education or equivalent business-related experience

**Position Dimensions**:

- Customer focused - Foster a customer focused environment, delivering exceptional customer service and anticipating future customer needs
- Strong interpersonal skills
- Fosters teamwork and cooperation - Foster a sense of collaboration and work effectively across organization to achieve goals.
- Adapts and learns - work effectively in the face of ambiguity, shifting priorities and rapid change while actively developing one’s skills and capabilities
- Maintain a professional demeanor with internal and external clients.
- Safety oriented
- Analysis and Problem-Solving - Effectively examine events, issues and problems and generate optimal solutions in a timely manner.
- Strong interpersonal skills
- Must be able to work in a high stressed, fast paced environment.
- Ability to multi-task and detail oriented
- Excellent organization skills
- Execution of best practices to provide a consistent and standardized customer experience.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Acton, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2023-04-28

  • Customer Experience Representative

    1 month ago

    Acton, Canada Dufferin Aggregates - A CRH Company Full time

    Job ID: 480410 Work Type: Full Time - Permanent **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look at...

  • Customer Experience Representative

    1 week ago

    Acton, Canada Dufferin Aggregates Full time

    **Job ID**: 480410 **Work Type**: Full Time - Permanent It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at...

  • Custom Accounts Representative

    2 weeks ago

    Acton, Canada Purity Life Health Products Full time

    **Summary of Role** Reporting to the Custom Accounts Supervisor, the **Custom Accounts Representative** provides the highest level of proactive customer care and sales support to both internal and external customers. **KEY RESPONSIBILITIES** - First point of contact for Key Account Representatives - Provide accurate, valid and complete information by using...

  • Custom Accounts Representative

    2 weeks ago

    Acton, Canada Purity Life Health Products Full time

    **Summary of Role** Reporting to the Custom Accounts Supervisor, the **Custom Accounts Representative** provides the highest level of proactive customer care and sales support to both internal and external customers. **KEY RESPONSIBILITIES** *** - Process incoming EDI orders - Process incoming orders for retailers deemed Key Accounts - Running/ refreshing...

  • Customer Service Representative

    3 weeks ago

    Acton, Canada Titan Tek Biz Full time

    **Location**: Acton, ON **Employment Type**: Full-time **About Us**: We are a dynamic company committed to delivering exceptional customer service and innovative solutions to our clients. As we continue to grow, we are seeking a dedicated Customer Service Representative to join our team and contribute to our day-to-day operations. **Responsibilities**: -...

  • Customer Care Representative

    2 weeks ago

    Acton, Canada Purity Life Health Products Full time

    Purity life Health Products _LP _is Canada’s leading distributor of natural health products. At Purity Life we believe natural health products make a difference in peoples’ lives. Our vision is to be Canada’s most valued natural health products distributor. Our values are based on providing a safe workplace for our employees and conducting business...

  • Customer Experience Specialist

    6 days ago

    Acton, Canada Dufferin Aggregates - A CRH Company Full time

    Job ID: 480094 Work Type: Full Time - Contract **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look at...

  • Customer Experience Specialist

    6 days ago

    Acton, Canada Dufferin Aggregates, A CRH Company Full time

    **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look at change as an opportunity to develop and contribute...

  • Customer Experience Associate

    2 days ago

    Acton, Canada TD Bank Full time

    **Customer Experience Associate**: - 431145BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 252 Queen Street **Employment Type** - Regular **City** - Acton **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Customer Service Representative

    2 weeks ago

    Acton, Canada Acton Home Hardware Full time

    **Summary**: The Customer Service Representative works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. Work in cooperation with their supervisors and other sales associates in various department. Specific store departments...

  • Customer Experience Associate

    2 days ago

    Acton, Canada TD Bank Full time

    431145BR Retail Banking - Customer Service Acton, ON January 25, 2024 Hours 15 Workplace Model Onsite Pay Details Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our...

  • Customer Experience Lead

    21 hours ago

    Acton, Canada Dufferin Aggregates - A CRH Company Full time

    Job ID: 477873 Work Type: Full Time Permanent**It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.**We are building a world - class team. Make your mark!**You will be a successful addition to our team if you look at change as an...

  • Customer Service Representative

    3 days ago

    Acton, Canada Quick HR Full time

    JOB PURPOSE: Responsible for handling customers’ calls, complaints and orders. ESSENTIAL FUNCTIONS (other duties may be assigned): Ø Confers with customers by telephone or in person at the plant to provide information about their order, takes orders and /or obtains details of complaints. Ø Keeps records of customer interactions and transactions,...

  • In Field Marketing Representative

    6 days ago

    Acton, Canada AGM Renovations Full time

    Are you a personable and energetic individual with excellent communication skills and a passion for marketing? DO YOU HAVE A DYNAMIC PERSONALITY AND LOOKING FOR UNCAPPED EARNING POTENTIAL? AGM Renovations is looking for you! As one of the fastest-growing renovation companies in North America, we are seeking In-Field Marketing Representatives to join our team...

  • Customer Service Representative

    5 days ago

    Acton, Canada BMO Financial Group Full time

    21 Mill Street East Acton Ontario,L7J 1G8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Desjardins Insurance Account Representative

    3 weeks ago

    Acton, Canada Richard Demille - Desjardins Insurance Agent Full time

    Insurance Sales AdvisorLocation: OAKVILLE, ONT Type: Full Time, PermanentPosition Overview:Successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based...

  • Inside Sales Development Representative

    1 month ago

    Acton, Canada Purity Life Health Products Full time

    Purity Life has a job opportunity for an Inside Sales Development Representative responsible for helping achieve sales targets and goals according to company and inside sales budgets. Primary Responsibilities: Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building rapport, providing company...

  • Inside Sales Representative

    2 weeks ago

    Acton, Canada Superior Glove Works Ltd. Full time

    **Inside Sales Distributor Associate** **Who we are**: Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. We innovate to fit the protection workers need into comfortable PPE they’ll want to wear. Headquartered in Acton, Canada, Superior Glove has grown from humble...

  • Inside Sales Representative

    2 days ago

    Acton, Canada Superior Glove Works Ltd. Full time

    **Inside Sales Distributor Associate** **Who we are**: Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. We innovate to fit the protection workers need into comfortable PPE they’ll want to wear. Headquartered in Acton, Canada, Superior Glove has grown from humble...

  • Customer Service and Sales Associate

    2 weeks ago

    Acton, Canada Leathertown Lumber Inc. Full time

    Leathertown Lumber is a busy yard committed to providing excellent customer service to our customers. We are currently seeking a knowledgeable lumber sales associate. As a prospective member of our team you are willing to learn new skills, have knowledge of building materials and great customer service skills. There is heavy lifting required. You must be...