Field Operations Manager

6 months ago


Calgary, Canada Creative Door Services Full time

We have an immediate opening for a **Field Operations Manager **in the **Calgary Branch**. Reporting to the General Manager. The Field Operations Manager leads and manages all field operations including coordination, dispatching, service and installation and invoicing. They will be involved in the selection, development, leadership, motivation, coaching and management of their direct and indirect reports.

**Responsibilities**:

- Responsible to lead, develop and manage the Field Operations resources
- Identify, monitor and manage customer service standards, including timeliness and professionalism
- Recommend and implement necessary action to improve revenue generation and profitability within the department
- Ensure effective dispatching of technicians, timely completion of work orders and accuracy and timeliness of billing process
- Drive direct labor utilization, margin and customer satisfaction metrics within the department
- Proactively support the CDS safety program and initiatives, comply with all safety policies and procedures (including customer site specific programs), and ensure utilization of safe work practices on site, in the warehouse and office
- Ensure workmanship adheres to CDS quality standards, and identify and implement improvements to standards as appropriate
- Maintain positive customer relationships, for CDS, in collaboration with the local Branch Manager and sales team
- Maintain a positive attitude and communication style with customers and employees in all circumstances

**Qualifications**
- Ability to develop and implement processes
- Strong organization and decision-making ability
- Good negotiation skills and persuasive ability
- Good analytical and problem-solving skills
- Ability to prioritize and handle multiple tasks
- 4+ years of progressive experience, with 2+ years in a management capacity
- Experience in an industry with a service and installation or distribution company, preferably in a construction environment
- Valid driver’s license and ability to travel

**Education**:

- 4-year degree preferred or equivalent of work / education experience
- Experience in industry with a service and installation or distribution company, preferably in a construction environment

**We offer**:

- A positive work environment with competitive pay and an excellent benefit plan
- Encouragement and support for our Technicians and Installers in obtaining CDI Certification
- Comprehensive technical, safety and product training provided
- Stable, consistent work with opportunity to build a long-term career with upward mobility
- Excellent Health and Dental benefits offered for full time employees
- COR Certified workplace
- Equal opportunity employer

**To Apply**:
**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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