IT Operations Specialist

3 months ago

Calgary, Canada Field Law Full time

Our firm has an opening for an IT Operations Specialist to join our team.
The IT Operations Specialist serves as a technical authority, providing expert guidance and support to ensure the seamless delivery of IT services across our organization. As a key member of the IT team, they design and implement a wide range of IT enhancements and support services, serving as the primary point of contact for complex issues before escalating to vendors or external partners.
With a unique blend of technical expertise and business acumen, the IT Operations Specialist delivers exceptional service to Fielders, leveraging their comprehensive skills to resolve complex issues efficiently. They work closely with Helpdesk Analysts, acting as tier 3 support, to ensure swift resolution of issues, while also overseeing the team's portfolio to ensure system stability, integrity, efficiency, and security.
Reporting directly to the Chief Information Officer (CIO), the IT Operations Specialist plays a critical role in maintaining the highest level of IT service quality, reliability, and security, while driving business outcomes through strategic IT solutions.
Field Law is committed to upholding our core values of Collegiality, Integrity, and Professional Excellence, which serve as the foundation of our dedication to creating a high-quality, collaborative, and respectful environment for everyone.
Duties + Responsibilities
Build and maintain strong relationships with Fielders, providing exceptional communication, support, and education on the use of end-user hardware and software.
Drive innovation within the team by proposing process improvements and efficiency enhancements, and actively contributing to their implementation.
Develop and maintain knowledge-based articles and provide recommendations for improvements to ensure the team's expertise is up-to-date and accessible.
Perform complex hardware and software updates, ensuring seamless system maintenance and minimizing downtime.
Participate in high-priority projects, leveraging technical expertise to deliver results that meet business objectives.
Investigate and resolve complex incidents, identifying and addressing root causes to prevent future occurrences.
Ensure the smooth operation of backup and network systems, guaranteeing data integrity and availability.
Develop and mentor junior team members, fostering a culture of growth, learning, and continuous improvement.
Provide high-quality service, taking ownership of incident resolution and ensuring timely and effective resolution of day-to-day issues.
Proactively seek information, utilize creative problem-solving skills, and adhere to standard operating procedures to deliver exceptional results.
Serve as a liaison between the team and external vendors and support teams, ensuring that resolutions meet the needs of our users and align with business objectives.
Qualifications + Skills
Related post-secondary degree or diploma in Computer Science, Information Technology, Engineering, or Mathematics.
ITIL certification is considered an asset.
**Having a solid understanding of the following areas**:
Networking fundamentals
Microsoft 365 (M365) capabilities
InTune management
Identity and access management principles, specifically Entra ID
Backup and recovery strategies
A strong passion for continuous process improvement, customer support, and technology.
The ability to work in a highly collaborative, transparent, and team-focused environment.
Strong analytical skills to understand, document, and communicate complex processes.
A solid understanding of technology and how it can be used for automation, collaboration, and improvements.
Working Conditions
Normal weekday office hours.
Hybrid working environment (4 days minimum in the office).
Ability to work in a fast-paced and dynamic work environment.
Ability to be on call for one out of every 7 weeks..

  • Technical Design Specialist

    4 months ago

    Calgary, Canada Magnum Cementing Sevices Operations Ltd. Full time

    Under the direction of the Technical Design Manager, the Technical Design Specialist is responsible for competently and successfully creating and building technical job designs (programs) for Magnum’s various service lines, which include Oilfield Cementing, Soil Stabilization, Isolation Technologies, and Fluid Services. The Technical Design Specialist role...

  • Technical Support Specialist

    2 weeks ago

    Calgary, Alberta, Canada Expera IT Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Expera IT in Calgary. As a Technical Support Specialist, you will provide exceptional technical support and services to our clients, ensuring their technology needs are met efficiently and effectively.Key Responsibilities:Provide on-site and remote technical...

  • Operations Specialist

    3 months ago

    Calgary, Canada Centre for Suicide Prevention Full time

    PUBLISHED: SEPTEMBER 18, 2024 - EXPIRY: OCTOBER 12, 2024 - ONSITE - CALGARY, ALBERTA - FULL TIME - PERMANENT - SOCIAL SERVICES **Summary**: Reporting to the Operations Director, the Operations Specialist is responsible for maximizing the potential of the organization’s current and future IT systems to support organization processes and operational...

  • Construction Estimation Specialist

    4 weeks ago

    Greater Calgary Metropolitan Area, Canada BUILD IT Full time

    Job Title: Construction Estimation SpecialistWe are seeking a highly skilled Construction Estimation Specialist to join our team at BUILD IT. As a key member of our estimating department, you will be responsible for preparing and reviewing estimates for various construction projects.

  • Marketing Specialist

    2 days ago

    Calgary, Canada Expera IT Full time

    Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to! **_That’s what we do, and we need your help._** For 25 years, Expera IT has worked with hundreds of small and...

  • Operations Specialist

    4 weeks ago

    Calgary, Alberta, Canada Randstad Full time

    **About Our Client**We are partnering with a leader in modular installations across Western Canada to find an exceptional Operations Specialist. Based in Calgary, this role is ideal for someone who thrives in a fast-paced environment and excels at supporting all aspects of Estimating and Operations.What You'll Do:The Operations Specialist will be...

  • Veterinary Receptionist, Client Care

    8 months ago

    Calgary, Canada Western Veterinary Specialist & Emergency Centre Full time

    **Western Veterinary Specialist & Emergency Centre** is currently welcoming a customer service focused **Veterinary Reception, Client Care Specialist** to join our clinic. This **full-time rotation** opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary...

  • IT Operations Specialist

    4 weeks ago

    Calgary, Canada ARC Business Solutions Full time

    **_ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in four main technology solution verticals: Systems Delivery, Enterprise Information Management, Training and Managed Services; with...

  • Winter Operations Specialist

    3 weeks ago

    Calgary, Alberta, Canada dundi Full time

    Job Description:We are seeking a reliable and skilled individual to join our team as a Winter Operations Specialist.In this role, you will be responsible for operating snow removal equipment such as plow trucks and skid-steer loaders, as well as mowing equipment during the warmer months.Requirements:A valid Class 5 driver's licenseA clean driving recordWhat...

  • Technical Support Specialist with Strong Problem Solving Skills

    4 weeks ago

    Calgary, Alberta, Canada Expera IT Full time

    Company OverviewExpera IT is a leading provider of technology solutions, dedicated to delivering exceptional services to our clients. Our team of experts is passionate about staying ahead of the curve and adapting to the ever-evolving landscape of technology.Salary Range: $55,000 - $75,000 per year, depending on experienceJob Description:We are seeking an...

  • Operation Specialist

    4 months ago

    Calgary, Canada True Enterprises Full time

    True Enterprises, a premier custom cabinet and millwork company, is seeking an efficient and driven **Operation Specialist **to be an active part of our workshop operations. In this role, you will support the operations by ensuring smooth, timely production and delivery of products, managing orders, streamlining workflows, organizing tasks, and developing...

  • Helicopter Operations Specialist

    24 hours ago

    Calgary, Alberta, Canada Sundance Balloons Full time

    Overview of Sundance BalloonsSundance Balloons is a renowned organization that specializes in hot air balloon operations. We are committed to providing exceptional services and creating unforgettable experiences for our clients.About the RoleWe are seeking a skilled Helicopter Operations Specialist to join our team. This role requires an individual with...

  • Warehouse Operations Specialist

    4 weeks ago

    Calgary, Alberta, Canada Randstad Full time

    We are actively seeking a highly motivated individual to play a crucial role in our warehouse operations as a Warehouse Operations Specialist at Randstad. This is a high-priority position, and we are committed to expediting the hiring process for the right candidate.This night shift role offers an excellent opportunity to make a significant contribution to a...

  • Business Operations Specialist

    4 weeks ago

    Calgary, Alberta, Canada Oculus Engineering Ltd Full time

    Are you looking for a challenging role that utilizes your organizational and leadership skills? Oculus Engineering Ltd is seeking a highly motivated Business Operations Specialist to join their team.The estimated salary for this position is £25,000 - £30,000 per year, depending on experience.Job DescriptionThis is a full-time position requiring on-site...

  • Aircraft Operations Specialist

    4 weeks ago

    Calgary, Alberta, Canada Morgan Air Services Co. Ltd Full time

    Aircraft Operations SpecialistJob Summary: We are seeking an experienced Aircraft Operations Specialist to join our team at Morgan Air Services Co. Ltd.About Us: As a proud member of the Take Flight Group, we operate corporate jet aircraft in Western Canada, offering a highly specialized and expertly delivered private aviation experience. Our diverse fleet...

  • Strategic Operations Manager

    4 weeks ago

    Calgary, Alberta, Canada Flexstaf IT Full time

    Job OverviewFlexstaf IT is seeking a highly skilled Strategic Operations Manager to drive operational excellence in our manufacturing facility in Calgary.Job Summary:The successful candidate will be responsible for developing and implementing operational strategies to improve productivity and performance, managing day-to-day operations, and leading a team of...

  • Financial Operations Specialist

    4 weeks ago

    Calgary, Alberta, Canada Contemporary Career Consultants Full time

    About the RoleWe are seeking a highly skilled Financial Operations Specialist to join our team at Contemporary Career Consultants.

  • Senior Operations Director

    3 weeks ago

    Calgary, Alberta, Canada Flexstaf IT Full time

    Job SummaryWe are seeking a seasoned Senior Operations Director to drive manufacturing excellence and lead our operations team in Calgary.This is a senior leadership role that requires a strategic thinker with excellent analytical, communication, and interpersonal skills. If you have a proven track record of improving operational efficiency, productivity,...

  • Ip Operations Specialist

    3 months ago

    Calgary, Canada Xplore Inc. Full time

    **Position Overview**:** We are looking for an IP Operations Specialist in Calgary, AB. The role of the IP Operations Specialist will be to support and maintain Xplore’s IP network infrastructure. This role will plan and execute configuration changes on equipment such as routers, servers, switches, DNS, DHCP and traffic management devices at an expert...

  • Senior Production Manager

    4 weeks ago

    Calgary, Alberta, Canada Flexstaf IT Full time

    **Job Summary:**We are seeking a seasoned Operations Manager to oversee the day-to-day activities of our manufacturing team in Calgary. As a key member of our leadership team, you will be responsible for driving operational excellence and contributing to the growth and success of our organization.**About Flexstaf IT:**Flexstaf IT is a dynamic and innovative...