Customer Service Representative
1 day ago
What You Will Be Doing:
As our CSR you are the customer facing employee of the company. You will work at our warehouse office in Kemptville. You will except deliveries and update our inventory software. You will answer incoming phone calls and do outbound calls. You will register product warranties and provide these to our clients. You will data input into Quickbooks and other office duties.
Shift: 8:00am-4:30pm
**Requirements**:
- You have experience in a customer facing role and maintain a keen interest in providing outstanding customer support experiences.
- You are an articulate communicator, proficient in both verbal and written English and enjoy crafting clear and concise messages to customers.
- You have a post secondary degree.
- You have a police record check.
Assets:
- Experience using ServiceTitan software.
- Experience using Quickbooks software.
- Hold a customer service certificate from accredited programs.
- Experience in an HVAC company setting.
**Job Types**: Full-time, Permanent
**Salary**: $17.00-$26.00 per hour
Additional pay:
- Commission pay
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Kemptville, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (required)
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