Call Centre Manager

3 weeks ago


Surrey, Canada CANADA LEADS MARKETING INC. Full time

Education: Bachelor's degree
- Experience: 2 years to less than 3 years
**Tasks**:

- Assign, co-ordinate and review projects and programs
- Hire, train, direct and motivate staff
- Plan and direct research
- Assist staff with administrative or technical problems
- Develop action plans, provide expertise in response to client needs, and support and advise project teams
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- Plan, develop and organize the policies and procedures of establishments
- Plan, organize, direct, control and evaluate the operations of establishments that provide services to business
- Leading/instructing groups
- Provide customer service
**Supervision**:

- 3-4 people
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week



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