Cec - Customer Experience Centre Agent

1 month ago


Surrey, Canada The Jim Pattison Auto Group Full time

The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share.

The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and our future growth. We encourage those with the required experience and interest to apply.

The Jim Pattison Auto Group has an opportunity for a Customer Experience Centre Agent to join the team

**Job Summary**:
Reporting to the CEC Manager, you will be the liaison between our company and our customers. As a Customer Experience Centre Agent, you will be able to accept ownership for effectively handling customer inquiries, bookings, suggestions and concerns keeping customer satisfaction at the core of every decision and behavior.

**Responsibilities**:

- Manage large amounts of inbound, outbound calls and mail-outs in a timely manner.
- Follow communication "scripts" when handling different topics.
- Build sustainable relationships and engage customers by going the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.

**Requirements**:

- Previous experience in a customer support role would be preferred.
- Strong phone and verbal communication skills along with active listening.
- Customer focus adaptability to different personality types.
- Basic aptitude with computers and ability to quickly learn new systems.
- Proficiency with Microsoft Office (Word, Excel and Outlook).
- Must be fluent in English, both verbal and written.
- High School Diploma or equivalent.

We thank all applicants; only those selected for an interview will be contacted.



  • Surrey, Canada Prairie Pacific Coast Express Corp. Full time

    _**Prairie Pacific Coast Express Corp. **_is the administration arm of 2 domestic operating divisions, Comox Pacific Express and Overland West Freight Lines. We are a western region road carrier with a focus on quality, integrity and respect. We are leaders in the west coast transportation market, and are always looking for talented, qualified and driven...


  • Surrey, British Columbia, Canada New York Painting & Coating Ltd Full time

    Company Name: New York Painting & Coating Ltd.Job Location: Unit 201- Ave, Surrey BC V3S 2B9Permanent Position: Customer Service Agent.Noof vacancies:01Start Date: As soon as possibleWage rate: $22 to $25 hourly (to be negotiated) / 30 to 40 hours per WeekBENEFITSHealth & dental benefits starts after 6 months probationary periodJOB REQUIREMENTEducation:...


  • Surrey, Canada Walmart Canada Full time

    **Position Summary... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: 1. Greets all customers in a polite and friendly manner. 2. Assists customers by promoting products/services, locating merchandise and making purchase...


  • Surrey, Canada TD Bank Full time

    413834BR Retail Banking - Customer Service Surrey, BC July 11, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...


  • Surrey, Canada TD Bank Full time

    406629BR Retail Banking - Customer Service Surrey, BC April 18, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...


  • Surrey, Canada TD Bank Full time

    406885BR Retail Banking - Customer Service Surrey, BC April 20, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...


  • Surrey, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • Surrey, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • Surrey, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • Surrey, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Inside Sales Agents

    1 month ago


    Surrey, Canada Drive Products Full time

    Drive Products is Growing and seeking top talent to join our Team! Drive Products has over 39 years of history of delivering superior design, service and product solutions for the Canadian Truck Equipment industry and takes pride in the talented people we employ to ensure that our customers’ expectations are met and exceeded in the respective industries...


  • Surrey, Canada Vancouver City Savings Credit Union Full time

    Vancity is the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are a part of a greater movement. **The Role: Cardholder Care Agent** - Full-Time Permanent, fully...


  • Surrey, Canada Vancity Full time

    Vancity is the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are a part of a greater movement. **The Role: Cardholder Care Agent** - Full-Time Permanent, fully...

  • Sales Agent

    1 month ago


    Surrey, Canada DriveHive Superstore Full time

    **Sales Agent Duties and Responsibilities** - Assist clients at the dealership in finding the best vehicle to match their needs - Establish positive and lasting relationships with customers - Showcase our entire line of vehicles and current sales specials. - Guide customers through the financing process and payment options **Sales Agent Requirements and...

  • Leasing Agent

    1 month ago


    Surrey, Canada Kelson Group Full time

    Are you an attention-to-the-details person with a proven history of responsibility, working well both with a team and independently, and are you resourceful and responsible? If so, Kelson Group is looking for a Leasing Agent to work with our team in Surrey. Our company has been in operation for over 45 years, and we have a track record within the industry...


  • Surrey, Canada Victoria's Secret Full time

    **Description** **A Victoria’s Secret & Co Customer Experience Lead** is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. **Primary Responsibility**: The Customer Experience Lead is...


  • Surrey, Canada Kidzville Learning Centre Full time

    Infant/Toddler Educator Kidzville Learning Centre Working hours: Full time 40 hours/week-between-7:00am-6:00pm Wage: Depending on the experience-Minimum 2 years experience (Wage $22-$25) Job start: As soon as possible Qualifications & Requirements - ECE/IT Certificate-ValidFirst Aid certificate-At least 3 years experience in the field - Duties &...


  • Surrey, Canada Kidzville Learning Centre Full time

    Infant/Toddler Educator Kidzville Learning Centre Working hours: Full time 40 hours/week-between-7:00am-6:00pm Wage: Depending on the experience-Minimum 2 years experience (Wage $22-$25) Job start: As soon as possible Qualifications & Requirements - ECE/IT Certificate-ValidFirst Aid certificate-At least 3 years experience in the field - Duties &...


  • Surrey, Canada Brasfield Builders Ltd. Full time

    ML Emporio Properties is seeking a Sales Centre Coordinator to manage daily administrative tasks and maintain the Sales Presentation Centre in Surrey. **Responsibilities** - Greeting and registering all visitors to the sales centre - Offering refreshments to visitors - Maintaining and stocking the sales centre - Following up with prospects, booking sales...


  • Surrey, Canada New York Painting and Coating ltd. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksAdvise clients on advertising or sales promotion strategiesAddress customers' complaints or concernsAnswer inquiries and provide information to customersExplain the type and cost of services offeredReceive and log complaintsSell merchandiseExplain procedures, risks and...