Call Centre Representative

2 weeks ago


Surrey, Canada Structures Stross Inc. Full time

STROSS STRUCTURES offers above-average salaries, come meet us We are experiencing exceptional growth so we are looking for people with potential to join our team. We recognize the value of talent and we value it highly.

**Responsibilities**
- Provide excellent customer service
- Troubleshoot and resolve guest online ticketing issues
- Update database and maintain paper records as appropriate
- Perform daily office administrative duties and other duties as required

**Required Skills**:

- Must have the ability to work independently and in a team environment
- Attention to detail
- Ability to work under pressure
- Ability to communicate effectively in writing and orally
- Good organizational skills
- Excellent telephone manner
- Proven customer service, troubleshooting and conflict resolution skills

**Required Qualifications**
- Available to attend Mandatory Orientation Session and Job Specific Training
- You have a strong customer service background, the desire to help people, and possess excellent communication skills. You thrive under pressure and are not afraid to deal with conflict
- Previous call centre experience preferred

**Special Conditions**
- Ability to remain seated or in a stationary position for extended periods of time
- May be required to dress in appropriate uniform

**Learned & Developed Skills**
- Customer Service Skills
- Problem Solving Skills
- Teamwork
- Self-motivation Skills
- Adaptability
- Communication Skills

**Salary**: $17.65-$22.70 per hour

**Benefits**:

- Casual dress
- Company events
- Extended health care
- Paid time off

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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