Conference Centre Coordinator

4 weeks ago

Waterloo, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

In Office

**Key Accountabilities**:

- Review and identify meeting/event objectives with client and discuss requirements, including the size of the meeting amenities. Ensure that all options are identified to the Conference Center Manager to meet client requirements and Conference Center safety procedures.
- Confirm necessary support services with client, coordinate and ensure that all are on schedule ahead of the meeting and ensure proper set up. Support services include Meeting Room Technology technicians, furniture movers for room set-ups, caterers (coordinate set-up/tear-down timing to accommodate other meetings), and cleaning staff.
- Schedule bookings in a timely manner that can accommodate set-up changes while ensuring the Conference Centre is supported during business hours - including presentation rehearsals prior to actual meetings.
- Work with Meeting Room Technology Team to block off rooms for repairs and upgrades and coordinate room changes for clients as a result
- Complete meeting utilization reporting on a monthly basis
- Assist with meeting room set ups as required. This includes but is not limited to moving tables and equipment
- Address other administrative tasks, e.g., ensure compliance to corporate confidential policies and procedures for all meeting/events for Conference Center operational excellence; report facilities issues through the Building Engines request system; provide back-up support for the Corporate Real Estate Administrative Assistant including but not limited to responding to ServiceLine and locker requests
- Maintain impeccable physical appearance of the Conference Centre and meeting rooms and ensure property maintenance and report physical repairs as required
- Escalate more serious matters to the Conference Center Manager for resolution

**Job Requirements**:

- Post-secondary degree/diploma or equivalent business experience
- Two or more years of event/meeting planning or related work experience
- Experience with meeting room technology an asset, or willingness to learn
- Superior customer service skills required
- Strong facilitation, organizational, verbal, and written communication skills
- Adherence to deadlines and follow up to get necessary inputs
- Strong attention to work products/details
- Demonstrated ability to handle multiple tasks and effectively organize work assignments
- Capable of technical training on Conference Center equipment to provide back-up support
- MS office (Outlook, Teams, PowerPoint, Excel, Word, Sharepoint) required
- Able to work independently and within a team structure
- Self-starter, highly organized
- Ability to multi-task in a timely and professional manner and handle large volumes of requests with frequent interruptions. Often must respond to immediate business needs
- Strong organization and time management skills with the ability to maintain effective relationships

**Working Conditions**

Conference Centre operating hours are routinely Monday - Friday during business hours. However, Conference Centre services typically begin in the early morning prior to the start of business day, and meetings, events and services can extend into the evening following the end of the business day. The incumbent will be flexible in working hours to accommodate as needed. This is an in-office role with some flexibility to work from home on occasion.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

Waterloo, Ontario

**Salary range is expected to be between**

$41,025.00 CAD - $68,375.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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