Contracts & Services Coordinator

3 days ago

Waterloo, Canada Region of Waterloo Full time

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**Description of Duties**:
Assists to administer waste collection and diversion contracts, ensuring service delivery per contract terms and conditions. Coordinates follow up to customer service requests and resolves escalations. Implements programs and recommends process.improvements.

**Duties/Responsibilities**:
Assists to administer the day-to-day operations of waste collection and diversion contracts (e.g., organics/recycling/garbage collection, multi-residential, large items, yard waste). Monitors the financial, safety, environmental, and operational performance of contracts to ensure requirements are met. Resolves problems with contractors, as necessary; refers serious problems to supervisor.

Works with area municipalities, waste collection contractors, businesses, and other stakeholders to identify key waste streams and determine best methods of collecting and processing recyclable, compostable, and waste materials.

Reconciles monthly contractor invoices against activity data for payment, per management approval. Monitors collection activity, generates reports, and flags unusual and anomalous activity. Follows up with contractors, management, and staff and resolves discrepancies.

Administers program database for diversion programs (e.g., collection data, audits, garbage rebates, garbage tags, recycling program inventory). Updates new residential/business waste management services in GIS. Updates standards, eligibility, quality control, issue resolution, and exemptions. Reconciles data with external database (e.g., MPAC).

Participates in program development with divisional staff and implements programs. Coordinates details including payment, contracts, and logistics. Recommends process improvements.

Assists supervisor to develop waste collection and diversion contracts. Researches and writes terms and conditions and negotiates services/specifications for addition into current contracts for supervisor approval.

Receives and coordinates follow up to service requests (complaints/inquiries). Resolves escalated complaints and obtains additional information.

Consults with and advises inspectors regarding inspection reports. Assesses and handles escalated/complex investigations. Makes recommendations to supervisor for financial penalties to contractors.

Documents and monitors customer service requests, issues and resolutions, inquiries, and contractor performance management issues for waste collection contracts. Prepares reports regarding contract performance (e.g., tonnages collected, service requests) and provides recommendations for service improvements.

Provides guidance to divisional and contact centre staff regarding information scripts.

Participates with Community Planning staff to develop building code amendments related to waste management, including containers, space requirements, and road geometry.

Provides information for inclusion in Planning and Public Works Committee reports, as requested by manager (e.g., site reviews for new services, progress of program implementation)

Attends conferences, business group meetings, and citizen group meetings to gather and provide information on programs and services.

Removes waste and recyclables as needed when following up on customer issues. Secures and transports to recycling facility/landfill.

Participates in the procurement process for waste collection services, including vehicles and equipment.

Recommends to supervisor clauses/amendments to contracts; liquidated damages; and program costs (e.g., blue boxes, carts). Has a p-card.

Performs related duties as assigned.

**Knowledge, Skills & Abilities Required**:
Knowledge of contract management; implementation of waste collection, composting, waste reduction programs; financial analysis and budgeting skills, acquired through a 3-year diploma/degree in Science, Engineering, Environmental Studies, Business Administration, or a related field, plus 3 years of directly related experience.

Knowledge of and ability to comply with policies, procedures, related legislation (e.g., Environmental Protection Act, municipal by-laws), and the Environmental Management Systems (EMS).

Problem solving, analytical, and assessment skills to interpret/enact contract terms and conditions, resolve service issues, reconcile program data

  • Grants & Contracts Coordinator, Research

    2 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: Research Coordinators are responsible for identifying and disseminating funding opportunities, providing review, feedback and support to faculty on their research funding proposals and budgets, assisting the Manager, Senior Manager, or Director level in drafting and reviewing grant and industry contracts, transfer agreements and...

  • HR & Payroll Coordinator (Contract)

    5 days ago

    Waterloo, Canada Riverside Millwork Group Full time

    Job Summary: **Responsibilities**: - Process biweekly payroll - Assist in recruitment processes including job postings, resume screening, and scheduling interviews - Coordinate new hire onboarding and orientation programs - Maintain employee records and ensure all documentation is up-to-date - Support training development initiatives for employees - Handle...

  • Intake Coordinator

    7 days ago

    Waterloo, Canada CBI Health Full time

    The Intake Coordinator is primarily responsible for ensuring accurate information is in the scheduling system to ensure accurate client service delivery in a professional, confidential, proactive, safe and efficient solution based manner. The Intake Coordinator works collaboratively in a team environment and communicates effectively with all members of the...

  • Project Coordinator, Public Engagement

    4 weeks ago

    Waterloo, Canada Perimeter Institute Full time

    Perimeter Institute offers a dynamic work culture fueled by ideas and collaboration. The centre hosts a diverse research community, including some of today’s pre-eminent theoretical physicists, PhD and Masters-level trainees, and the world’s largest group of independent postdoctoral fellows in the field, all supported by a small group of hard-working...

  • Tenant Services Coordinator

    1 week ago

    Waterloo, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Tenant Services Coordinator

    1 week ago

    Waterloo, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Full Time Contract

    3 weeks ago

    Waterloo, Canada YMCA of Three Rivers - Waterloo Region Full time

    **Adult Program Coordinator** **Location**: Stork Family YMCA & AR. Kaufman YMCA, Waterloo Region**Work Hours**: 37.5 hours per week. Evening and Weekend availability required**Employment Type**: Full Time, Contract**Number of Vacancies**: 1**Anticipated Start Date**: April 2024**Contract End Date**:October 2025**Deadline to Apply**: April 19,...

  • Full Time Contract

    2 weeks ago

    Waterloo, Canada YMCA of Three Rivers - Waterloo Region Full time

    **Adult Program Coordinator** **Location**: Stork Family YMCA & AR. Kaufman YMCA, Waterloo Region**Work Hours**: 37.5 hours per week. Evening and Weekend availability required**Employment Type**: Full Time, Contract**Number of Vacancies**: 1**Anticipated Start Date**: May 2024**Contract End Date**:October 2025**Deadline to Apply**: May 24, 2024**Guaranteed...

  • Director Contract Management and Finance

    4 weeks ago

    Waterloo, Canada Keolis Canada Full time

    DIRECTOR CONTRACT MANAGEMENT AND FINANCE - WATERLOO DIRECTOR CONTRACT MANAGEMENT AND FINANCE - WATERLOO DIRECTOR CONTRACT MANAGEMENT AND FINANCE WATERLOO Keolis provides mobility to over 3.4 billion passengers a year in 15 countries, operating every mode from commuter trains and...

  • Director Contract Management and Finance

    3 weeks ago

    Waterloo, Canada Keolis Canada Full time

    DIRECTOR CONTRACT MANAGEMENT AND FINANCE - WATERLOO DIRECTOR CONTRACT MANAGEMENT AND FINANCE - WATERLOO DIRECTOR CONTRACT MANAGEMENT AND FINANCE WATERLOO Keolis provides mobility to over 3.4 billion passengers a year in 15 countries, operating every mode from commuter trains and...

  • Director Contract Management and Finance

    4 weeks ago

    Waterloo, Canada Keolis Canada Full time

    DIRECTOR CONTRACT MANAGEMENT AND FINANCE - WATERLOO DIRECTOR CONTRACT MANAGEMENT AND FINANCE - WATERLOO DIRECTOR CONTRACT MANAGEMENT AND FINANCE WATERLOO Keolis provides mobility to over 3.4 billion passengers a year in 15 countries, operating every mode from commuter trains and...

  • PMO Coordinator

    3 weeks ago

    Waterloo, Canada Bouygues Energies & Services UK Full time

    **PMO Coordinator**: Bouygues Energies & Services Solutions - Waterloo - Becket House We have a great opportunity for a PMO Coordinator to join our highly successful Projects business unit; primarily supporting M&E projects fit out projects. Bouygues Energies & Services works in partnership with our clients, providing bespoke facilities management and...

  • Procurement Specialist, Contracts

    2 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: Responsible for the provision of advice, both within Procurement & Contract Services as well as to the wider University community, regarding contracts and agreements for the acquisition of goods and services for the campus community. Negotiates and executes contracts and agreements with third parties, and monitors for contractual compliance and...

  • Contract Administrator

    3 weeks ago

    Waterloo, Canada Accommod8u Full time

    Purpose Preparation, maintenance and administration of commercial leases for prospective and new tenants. This includes completion of management reports, budgets, year-end reconciliations, and property insurance renewals. We are seeking a self-motivated Property Administrator who is a strong team player and is able to prioritize tasks and is eager to learn...

  • Grants and Contracts Manager

    3 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 14 months (end date is January 17 2025)** Grants and Contracts Managers are located in one of four groups within the Office of Research: Research Partnerships, International Research and Partnerships, Institutional Research, and Funding Agencies and Non-Profit Sponsors. - This position will be within the Funding Agencies and Non-Profit...

  • Grants & Contracts Manager

    3 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: Grants and Contracts Managers are located in one of four groups within the Office of Research: Research Partnerships, International Research and Partnerships, Institutional Research, and Funding Agencies and Non-Profit Sponsors. Grants and Contracts Managers are expected to develop their skills to at least the proficient level. Advancements to...

  • Grants and Contracts Manager

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year** Grants and Contracts Managers are located in one of four groups within the Office of Research: Research Partnerships, International Research and Partnerships, Institutional Research, and Funding Agencies and Non-Profit Sponsors. Grants and Contracts Managers are expected to develop their skills to at least the proficient level....

  • Grants & Contracts Manager

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 18 months** Grants and Contracts Managers are located in one of four groups within the Office of Research: Research Partnerships, International Research and Partnerships, Institutional Research, and Funding Agencies and Non-Profit Sponsors. Grants and Contracts Managers are expected to develop their skills to at least the proficient level....

  • Service Coordinator

    3 weeks ago

    Waterloo, Canada O'Dell Associates Full time

    **Service Coordinator** - Full-time Permanent - Business hours (8:00am - 5:00pm) - Strong organizational skills. O’Dell Associates is a well-established heating, ventilating, and air conditioning (HVAC) company that works across Ontario with engineers, building owners, mechanical and sheet metal contractors in both commercial and industrial settings. We...

  • Project Coordinator

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Responsibilities**: Administration and Coordination - Assists Project Manager in developing and prioritizing a multi-year capital plan responding to facility needs based on various inputs including but not limited to strategic and business plans, facility condition assessments (FCA), deferred maintenance needs, energy management and...