Payments Customer Support
2 months ago
**Who are we?**
Home of world Champion Daniel Negreanu, Winner of the best poker software 2021 and Guinness record holder for largest-ever online prize pool, GGPoker has taken the online poker world by storm. GGPoker launched in 2017, designed from the ground up by an experienced team of poker players who truly love the game.
From our humble beginnings, GGPoker has grown to a group of 400 people spanning the globe from our headquarters in Canada to our offices across the globe.
GGPoker holds the largest online poker market share globally, and we are looking to add talented and passionate individuals that will help us maintain being number one.
**Purpose**:
We are seeking an ambitious, driven, and tech-savvy Payments Customer Support to join our team in Toronto, Canada.
You will be responsible for supporting back-end system operations, design, and optimization of the cashier system. You will also be responsible for the forward-looking strategy for payment solutions.
Experience in customer support is essential, with a demonstrated history of delivering exceptional service and guidance, while ensuring a seamless customer support experience and facilitating effective communication across various departments.
You will work with the Treasury Payments Team and report to our Treasury Payments Manager.
**What you will do**:
- Support and manage various types of payment solutions
- Grow the overall usage of each payment solution by optimizing cashier
- Answer various payment-related customer inquiries
- Serve as the internal payments specialist by monitoring industry trends and customer behaviours and making recommendations to Senior Management and development team for enhanced user experience
- Monitor, analyze, and improve the customer experience in cashier
- Coordinate with the Treasury Operations on the payment solution integration process
- Assist the Treasury Operations to research and contract new payment methods in local markets
- Balance management of various payment processors
- Other duties as required
**What you must have**:
- 0-2 years of related experience and/or education preferred
- Strong background in online payments and knowledge of the broad payments landscape, domestic and global payment trends, and emerging payment technologies
- Seamless Microsoft Excel navigation (At least 1 year of experience)
- Proven problem solving skills
- Excellent organization and time management skills
- Strong communication and interpersonal skills
- Positive attitude and willingness to learn
- Entrepreneurial spirit and resourceful
- Eager to learn, achieve, grow, and succeed
**We would like you to have**:
- Associates Degree or equivalent; Bachelor’s Degree preferred in Business, Accounting, Finance, or related field
- Experience in big payment processors (i.e. Nuvei, Worldpay) is a plus
- Have base knowledge of Poker
**Benefits and Perks**:
- Competitive Salary
- Annual Salary Review
- Bonus up to 30% of salary
- Endless snacks and drinks
- Commuter Perk - Parking pass or Presto Card
- Comprehensive benefits
- We are an equal-opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all. NSUS is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NSUS will make accommodations available to applicants with disabilities upon request during the recruitment process._
Work Location: In person
-
Payment Analyst
4 months ago
Toronto, Canada Payments Canada Full timePayments Canada’s purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees’ well-being and are committed to providing a flexible, hybrid work environment that supports in-person connection and remote work. |Get to Know Us We are a unique organization situated at the centre of Canada’s payments...
-
Payments Technology Support Specialist
6 months ago
Toronto, Canada Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Old Toronto, Canada Women in Payments Full timeCompany OverviewTD is a leading global financial institution with a presence in Canada, the United States, and around the world. We aim to deliver legendary customer experiences to our customers and communities.Salary and BenefitsThe estimated annual salary for this role is $200,000 to $300,000, depending on experience. Our Total Rewards package includes a...
-
Old Toronto, Canada Women in Payments Full timeTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base...
-
Desktop Support Technician
1 month ago
Toronto, Canada Payments Canada Full timePayments Canada’s purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees’ well-being and are committed to providing a flexible, hybrid work environment that supports in-person connection and remote work. |Get to Know Us We are a unique organization situated at the centre of Canada’s payments...
-
Data Governance Expert for Payments Division
1 week ago
Old Toronto, Canada Women in Payments Full timeRole Summary:We are seeking an experienced Data Governance Expert to join our team at Women in Payments as a Senior Advisor, Payments Data Governance. In this role, you will be responsible for enforcing and overseeing the implementation of new data governance policies, standards, processes, and tools to mature our data management capability within the...
-
Customer Service Representative
5 months ago
Toronto, Canada Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Old Toronto, Canada Women in Payments Full timeJob Description:As a key member of the Women in Payments team, we are seeking a highly experienced and strategic Vice-President, Enterprise Payments Strategy and Partnerships to lead our Payments strategy and drive business growth.This is a critical role that will be responsible for developing and refining TD's Payments strategy, gaining buy-in from senior...
-
Customer Service Representative I
6 months ago
Toronto, Canada Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Application & System Support Analyst
3 months ago
Toronto, Canada Dream Payments Corp Full time**About Dream Payments**: Dream Payments is a venture funded, FinTech company offering cloud payments solutions to financial institutions and insurance companies, enabling them to provide frictionless digital and mobile payment services to their end customers. Our mission is to simplify the world of payments for our clients and their end customers, and we...
-
Payment Services Officer
1 week ago
Toronto, Ontario, Canada Service Canada Full timeJob Title: Payment Services OfficerWe are seeking a highly motivated and detail-oriented Payment Services Officer to join our team at Service Canada. As a Payment Services Officer, you will play a critical role in providing excellent customer service and ensuring the timely processing of payments.Key Responsibilities:Process payments accurately and...
-
Digital Sales Representative
6 months ago
Toronto, Canada Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Director, Strategic Partnerships and Vendor
5 months ago
Toronto, Canada Payments Canada Full timePayments Canada’s purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees’ well-being and are committed to providing a flexible, hybrid work environment that supports in-person connection and remote work. |Get to Know Us We are a unique organization situated at the centre of Canada’s payments...
-
Customer Payments Specialist
4 weeks ago
Toronto, Ontario, Canada Equitable Bank Full timeThe RoleReview and monitor assigned accounts and all applicable collection reports to ensure timely resolution.Handle all outbound and inbound collection calls in a professional manner, adhering to debt collection practices and privacy regulations.Respond to electronic correspondence within set timelines, maintaining a high level of professionalism.Establish...
-
Sales and Administrative Assistant
6 months ago
Toronto, Canada Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Manager, Banking Customer Service
1 month ago
Old Toronto, Canada Women in Payments Full timeb>Bilingual Manager, Change Management, (Spanish/English) Toronto - Global Transaction Banking Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to...
-
Administrative Assistant with E-commerce Knowledge
5 months ago
Toronto, Canada Secure Digital Payments Full timeAbout Us: Secure Digital Payments is a leading payments company dedicated to simplifying and enhancing financial transactions for businesses and consumers alike. We are seeking a highly motivated and detail-oriented Administrative Assistant with a strong grasp of e-commerce to support our growing operations. If you're enthusiastic about the payments...
-
Director, Real Time Payments, Enterprise Payments
6 months ago
Toronto, Canada Scotiabank Full timeRequisition ID: 194739 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service...
-
Committee Oversight Analyst
5 months ago
Toronto, Canada Payments Canada Full timePayments Canada’s purpose is to make payments easier, smarterand safer for all Canadians. We care deeply about our employees’ well-being and are committed to providing a flexible, hybrid work environment that supports in-person connection and remote work. |Getto Know Us We are a unique organization situated at thecentre of Canada’s payments...
-
Bilingual Client Services Specialist
6 months ago
Toronto, Canada Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....