Inside Sales Support

2 weeks ago

Richmond Hill, Canada Compugen Inc Full time

**About Us**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate, and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

The Sales Support representative is an administrative role and is responsible for supporting the Inside Sales team with the processing of orders using various methods and within defined service level agreements.

**Responsibilities**
- Work with Inside Sales Team to facilitate the accurate and timely processing of all customer purchase orders
- Identify potential errors or omissions on purchase orders and work with the Inside Sales Representative (ISR) or customer to resolve
- Provide confirmations to customers upon receipt and entry of an order
- Provide estimated delivery date confirmation to customers
- Re-allocate product as required based on delivery requirements
- Working with distribution and/or the Compugen buyer on cancellations due to stock availability, customer cancellation, EOL/discontinued product, etc
- Ensure that orders are released from all holds within 4 hours and if issues arise that the issue is escalated to the ISR immediately
- Facilitate returns on behalf of the ISR
- Understand internal process regarding all aspects of order management
- Manage open orders

**Qualifications**
- A philosophy that customer service is important above all
- Excellent communication skills both verbal & written
- Excellent attention to detail
- Understanding of supply chain models & processes an asset
- Post-Secondary education or equivalent work experience an asset but not necessary, we will train
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish, and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs._

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