Airport Customer Service Agent

7 months ago


Calgary, Canada GAT Airline Ground Support Full time

Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

**Responsibilities**:

- Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
- Must be able to announce both incoming and outbound flights.
- Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
- Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
- Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
- Able to stand and work in one location for up to four hours at a time.
- You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
- Work independently without direct supervision.

**Requirements**:

- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
- Ability to read, speak, and understand the English language.
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays

INDGATCA



  • Calgary, Canada Calgary Airport Authority Full time

    The Calgary Airport Authority, 2000 Airport Road NE, Calgary, Alberta, Canada Req #901 Wednesday, November 6, 2024 **Number of positions available**: 1 **Salary**: Band 9 ($85,371 - $88,764 - $92,332 - $96,037) **Status**: Full-Time, Permanent **Closing Date**: November 20th, 2024 OUR TEAM The Airport Systems team provides solutions that innovate, streamline...


  • Calgary, Canada The Calgary Airport Authority Full time

    **Number of positions available: 1** **Salary: Band 9 ($85,371 - $88,764 - $92,332 - $96,037)** **Status: Full-Time, Permanent** **Closing Date: November 20th, 2024** **OUR TEAM** The Airport Systems team provides solutions that innovate, streamline and optimize business at YYC. Our team is focused on finding the right solution, ensuring we leverage...


  • Calgary, Canada Enterprise Holdings Full time

    Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible,...


  • Calgary, Canada Enterprise Holdings Full time

    Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible,...


  • Calgary, Canada Enterprise Holdings Full time

    Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible,...


  • Calgary, Canada Enterprise Mobility Full time

    **Overview**: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...

  • Customer Service

    7 months ago


    Calgary, Canada YYC FREIGHT SERVICES Full time

    Customer Service & Billing Agent YYC Freight Services is a well-established Calgary based company offering warehousing, ground handling and transportation services to the freight forwarding community, direct shippers, and the aviation industry. Located at the Calgary International Airport with direct access to tarmac (air side), we are perfectly situated to...


  • Calgary, Alberta, Canada The Calgary Airport Authority Full time

    Company Overview">The Calgary Airport Authority is a leader in airport management and operations. We strive to provide exceptional service to our customers while ensuring the safety and security of our passengers, employees, and assets.">About the Role">We are seeking an experienced Airport Construction Manager to join our team. As a key member of our...

  • Guest Service Agent

    6 months ago


    Calgary, Canada Hampton Inn & Suites by Hilton Calgary-Airport Full time

    The Hampton Inn and Suites by Hilton Calgary Airport is looking for a part-time Guest Service Agent. Duties and Responsibilities: - You will be responsible for ensuring the well-being and safety of each and every guest committing to the highest quality of standards to guarantee guest loyalty. - Registers, process guest’s arrivals, departures and taking...


  • Calgary, Canada Budget Rent a Car Calgary Full time

    Budget Rent A Car Calgary is looking for a full-time Customer Service Agent for our Airport location. The Combo Agent will complete all rental transactions for customers while following established guidelines, policies and procedures. Provide service and care to customers to ensure satisfaction with an equal emphasis on profitability. Recognize the value of...


  • Calgary, Canada Central Mountain Air Full time

    Central Mountain Air is a western Canadian privately owned and operated company. We offer a family-oriented, team-based work environment with a focus on safety, on-time performance, and exceptional customer service. Central Mountain Air is currently looking for a part-time Customer Service Agent out of our Calgary base. Customer Service Agents are part of a...


  • Calgary, Canada Concorde Airport Services Full time

    Concorde Airport Services is a Calgary based company that provides various services to the Calgary Airport Authority. The Customer Care Ambassador Service division (CCAS) provides essential support to travelling passengers and the airport community. The CCAS Team is looking for unique, customer service driven individuals who excel in providing exceptional...


  • Calgary, Canada Concorde Airport Services Full time

    Concorde Airport Services is a Calgary based company that provides various services to the Calgary Airport Authority. The Customer Care Ambassador Service division (CCAS) provides essential support to travelling passengers and the airport community. The CCAS Team is looking for unique, customer service driven individuals who excel in providing exceptional...

  • Airport Ramp Agent

    3 months ago


    Calgary, Canada Unifi Aviation Canada, Inc. Full time

    **Job Summary**: Unifi, the largest aviation services provider in North America, is seeking to make immediate hires on our Ramp team. As an Airport Ramp Agent, you will play a crucial role in ensuring the safe and efficient handling of aircraft on the ground. Your primary responsibilities will include loading and unloading baggage, cargo, and other materials...


  • Calgary, Canada Paladin Airport Security Services Full time

    Customer Service Specialist (Facilitator)-Bilingual (FR/EN) We are currently hiring Facilitators based out of Calgary Airport. **Why Paladin?** **Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.** - You receive top industry wages - You have the...

  • Airport Planning Lead

    4 weeks ago


    Calgary, Alberta, Canada The Calgary Airport Authority Full time

    The Calgary Airport Authority is seeking an experienced Airport Planning Lead to drive the development of strategic airport planning initiatives. This role is pivotal in shaping the future of YYC Calgary International Airport and YBW Springbank Airport.About the Role:This senior leadership position will lead the formulation and implementation of broad-based...


  • Calgary, Canada Concorde Airport Services Full time

    Job Title: Customer Care Ambassador - in-terminal Lead Temporary Relief Posting ID #: 2018 SS In-terminal Lead - Temporary Relief Employer: Concorde Airport Services Rate: Job Classification: Full-time Who is Concorde? Concorde has been providing significant, continuous and expanding services to The Calgary Airport Authority since 1993. The Customer...


  • Calgary, Alberta, Canada Vin Room YYC Airport Full time

    Server Opportunity at Vin Room YYC AirportVin Room YYC Airport is seeking a skilled server to join their team. The ideal candidate must have experience serving in an upscale restaurant and be available to work full time (30-40 hours per week).As a server at Vin Room, you will have the opportunity to work in a team environment, receive full time benefits...

  • Customer Service Agent

    6 months ago


    Calgary, Canada Sunwest Aviation Ltd. Full time

    Sunwest Aviation Ltd. is the leading Western Canadian operator of jet and turboprop charter aircraft. Our fleet consists of a wide variety of jets, turboprops and piston aircraft. Based on fleet diversity, Sunwest is able to offer excellent opportunity for advancement. With over twenty-five years of safe operation, we have established a solid reputation in...


  • Calgary, Canada Hampton Inn & Suites by Hilton Calgary-Airport Full time

    The Hampton Inn and Suites by Hilton Calgary Airport is looking for a full-time Guest Service Agent. Duties and Responsibilities: - You will be responsible for ensuring the well-being and safety of each and every guest committing to the highest quality of standards to guarantee guest loyalty. - Registers, process guest’s arrivals, departures and taking...