Customer Service Agent
8 months ago
This is a unionized role with the Public Alliance Service of Canada (PSAC) and all wages and benefits are determined as per the Collective Bargaining Agreement.
Reporting to the Lead Agent, the Pass Office Agent will be responsible for the following duties and responsibilities:
- Prepare, issue, validate and amend the Restricted Area Identification Card (RAIC) program for employees and others;
- Receive and review applicant's documentation for accuracy and completeness;
- Evaluate requests for passes and permits based on client and Company protocol;
- Act as the first point of contact for individuals entering the Pass Office with inquiries, concerns or complaints;
- Provide support and education to individuals seeking access/clearance;
- Maintain a high level of knowledge in all relevant pass and permit practices, policies and procedures;
- Maintain a high level of confidentiality when processing personal or sensitive information;
- Escalate appropriate incidents to the management team, such as when a person or Company withholds payment or when a person or Company has been denied access;
- Complete a variety of reports; such as the daily/shift report, occurrence reports and other required logs.
Thank you in advance for your time and interest, however, due to a high volume of applicants we will only be calling short-listed applicants.
-
Customer Service Agent
6 months ago
Winnipeg, Canada The Dufresne Group Full timeLooking for experienced Customer Service professionals to join our growing team! Do you enjoy taking care of people and being part of a team? Do you thrive in collaborating with diverse teams and resolving a variety of concerns (including delivery, warranty and extended warranty)? Can you take ownership and manage cases from beginning to resolution? The...
-
Customer Service Agent
6 months ago
Winnipeg, Canada Les Câbles Ben-Mor Full timeThe phone is your best friend? People always say they can hear you smile on the phone? Helping and being usefull is in your DNA? Our Winnipeg office is looking for a Customer Service Agent! The Customer Service Agent answers the entering phone calls from customers, manages customer requests throughout the sales process. They identify and respond to customer...
-
Customer Service Tax Agent
3 weeks ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** **About the Job** We are currently hiring Customer Service Tax Agents! Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? We also want people with drive and ambition - people who want a career, not just a job....
-
Customer Service Agent
6 months ago
Winnipeg, Canada Ben-Mor Full timeThe phone is your best friend? People always say they can hear you smile on the phone? Helping and being usefull is in your DNA? Our Winnipeg office is looking for a Customer Service Agent! The Customer Service Agent answers the entering phone calls from customers, manages customer requests throughout the sales process. They identify and respond to...
-
Customer Service Tax Agent
1 month ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** **About the Job** We are currently hiring Customer Service Tax Agents! Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? We also want people with drive and ambition - people who want a career, not just a job....
-
Customer Service Agent
3 weeks ago
Winnipeg, Canada Calm Air Full time**Position Title**: Customer Service Agent **Location**: Winnipeg, MB **Status**: Full Time Term **Start Date**: Immediately Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily...
-
Customer Service Agent
2 weeks ago
Winnipeg, Canada Calm Air Full time**Position Title**: Customer Service Agent **Location**: Winnipeg, MB **Status**: Full Time **Start Date**: Immediately Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled...
-
Customer Service Tax Agent
3 weeks ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** **About the Job** We are currently hiring **Inbound **French** **Bilingual Customer Service Tax Agent!** Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands from the comfort and safety of your own home? We also want...
-
Customer Service Tax Agent
1 month ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** **About the Job** We are currently hiring **Inbound French Bilingual Customer Service Tax Agent!** Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands from the comfort and safety of your own home? We also want people...
-
Customer Service Representative
2 months ago
Winnipeg, Canada eCom Customer Care Full time**We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...
-
Customs Release Agent
4 weeks ago
Winnipeg, Canada Frontier Supply Chain Solutions Inc Full time**Customs Release Agent** Frontier Supply Chain Solutions Inc. (Frontier) is a medium sized provider of US and Canadian Customs Services, Trade Consulting, Supply Chain Logistics, including parcel and courier delivery. Our Winnipeg facility located in the Fort Garry Industrial Park has an opportunity for Release Agent to complete customer service and...
-
Customer Service Supervisor
3 months ago
Winnipeg, Canada Herd North America Full time**Position**: Customer Service Supervisor **Location**: Winnipeg, MB **Role Type**: Full-Time, Permanent **About Us**: At HERD, we pride ourselves on delivering exceptional service and innovative solutions to our customers. We believe in building strong teams that focus on customer satisfaction and teamwork. We are looking for a passionate Customer Service...
-
Passenger Service Agent
6 months ago
Winnipeg, Canada Alliance Ground International Full timeJob Description: **Job Description**: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs at...
-
Passenger Service Agent
2 months ago
Winnipeg, Canada Alliance Ground International Full timeJob Description: Job Description: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs at the...
-
Guest Service Agent
6 months ago
Winnipeg, Canada Holiday Inn Airport West Full timeIdeal Guest Services Agents are passionate about customer service. They look to make our guests comfortable while away from home, whether they are traveling on business or for leisure. Our associates have a keen intuition that allows them to anticipate needs and exceed expectations. This position will be responsible for checking guests in and out at the...
-
Temporary Customer Service Agent English Speaking
3 months ago
Winnipeg, Canada AnswerNet Full time**Customer Service Agent English Speaking REMOTE** **Job Type: Full Time - Work from Home** **Hours: Vary from 7:00 am -8:00 pm (Open availability** **Salary: $17.00 CAD** **Benefits: Available after 60 days for full-time employees** About AnswerNet Job Duties / Responsibilities / Essential Functions: Receive English inbound calls Place outbound calls...
-
Customer Care Agent 1
3 months ago
Winnipeg, Canada Manitoba Public Insurance Full timeOverview: Throughout all transactions, the Customer Care Agent 1 verifies the information entered in the appropriate system. The position maintains a high level of customer service within established Manitoba Public Insurance (MPI) business rules, polices, and procedures. The Customer Care Agent 1 is the first point of contact for most MPI...
-
Passenger Service Agent
6 months ago
Winnipeg, Canada AGI Canadian Company Full timeNot intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any...
-
Customer Care Agent 1
7 months ago
Winnipeg, Canada Manitoba Public Insurance Full timeOverview: As the Customer Care Agent 1, you will respond to enquiries related to standard insurance and registration transactions, informational enquiries, and performs related transactions, such as opening claims and scheduling appointments. The position responds to incoming contacts for which the response is standard and follows existing documentation and...
-
Guest Service Agent
6 months ago
Winnipeg, Canada Grand Winnipeg Airport Hotel by Lakeview Full timeSeeking a weekend G st Services Agent on a pe t be available weekends and holidays. As a Guest Services Agent, your key responsibilities will be: - Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude. - Demonstrate a working knowledge of all services and facilities of the hotel...