Bilingual Customer Service Associate

3 months ago

Winnipeg, Canada AnswerNet Full time

French Bilingual - Customer Experience Agent

**Join our team and together we can help people help others** Our talented team represents various Non-Profit organizations and work hard to make a difference in our world. Whether we are raising funds for a child’s operation, supporting abandoned animals, funding research to find a cure, making sure someone can find a warm place to go, or feeding the hungry; making a difference is at the heart of everything we do. The Inbound Customer Service Representative is responsible for the delivery of superior customer service by processing inbound calls effectively and efficiently, meeting the donor’s and client’s expectations as well as achieving profitable results for AnswerNet clients through multichannel services. In addition, this role will focus on acquiring new donors and retaining the existing ones with the goal of raising funds for our clients. **If you are friendly, motivated and have the passion to make a difference, this is** **the job for you**
**Key Job Activities**:

- Provide an excellent Customer Experience across all channels, adhering to all designated quality standards on each call.
- Demonstrates professionalism and great customer service etiquette, using empathy and understanding and possessing the ability to maintain free flowing conversation to ensure an excellent donor experience
- Maintains a working knowledge of client product, services, and promotions
- Ensures compliance with all client and company policies and procedures and written standards of performance
- Demonstrates a strong desire to meet goals and raising funds for long term organizational sustainability
- Reports on donor trends, itemizes activity drivers, complaints and accomplishments as requested
- Educating customer on ways they can support their cause

**Education and Experience Required**:

- Education equivalent to a High School diploma/GED or the equivalent in related work experience.
- Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role.
- 1 year of customer service experience
- Must be able to read, write and speak French & English clearly, without hesitation or pauses.
- **AnswerNet offers a unique employee experience by proving that when you invest in your**_ _**people, they invest in you. Our organization is where you will find a culture based on a**_ _**demonstrated history of innovation and ingenuity.**_ **Key Competencies**:

- Demonstrates excellent customer service skills and the ability to remain calm in stressful situations
- Excellent computer and administrative skills (Type 35 WPM )
- Demonstrates effective verbal and written communication skills
- Demonstrates the ability to establish a great working relationship both internally and externally in a team environment
- Demonstrates the ability to maintain complete confidentiality of all information gained while performing this role

**What Answernet can offer you**:

- Great health benefits
- Opportunities for career growth, development, and continuous learning
- Opportunities to be involved in events that help our communities
- Work Life Balance
- Opportunity to work with an incredibly diverse group of inspiring people

Pay: From $17.50 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Winnipeg, MB R3H 0R9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you fluent in English and French, able to read, write, and speak both languages?(Deal Breaker)
- Have you worked for AnswerNet or any of its subsidiaries before? (Deal Breaker)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (required)
- Customer service: 1 year (required)
- Computer skills: 1 year (required)

**Language**:

- French (required)
- English (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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